What are the responsibilities and job description for the Field Service Technician III-Outside Plant position at Optimum?
Job Summary
Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
Responsibilities
Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
Responsibilities
- Provides quality internal and external customer service reflecting the Company values
- Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
- Troubleshoots and repairs the distribution network from headend to customer's electronic devices
- Has experience working in FTTx and/or RFoG networks
- Maintains network integrity through preventive maintenance
- Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
- Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
- Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
- Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
- Completes work orders and other documentation on paper or by mobile device
- Uses small hand tools, power tools, meters, and other test equipment
- Participates in on call rotation
- Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
- High school diploma or equivalent
- Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
- BDS certification preferred
- Home security installation experience preferred
- Minimum of 6 months BBT III level experience preferred or equivalent work experience
- Appropriate valid driver’s license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
- An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.
