What are the responsibilities and job description for the Manager Endpoint Engineering position at Optimum?
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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Endpoint Engineering Manager leads a team of engineers responsible for the design, implementation, and third level support for enterprise systems management tools including Microsoft Intune, Systems Center Configuration Manager (SCCM/MECM), Jamf Pro, and other management tools for end user devices including user workstations (both Windows and macOS) and mobile devices (iOS/iPadOS/Android). The Endpoint Engineering Manager serves as the technical owner for services that manage device setup, system policy and control, app packaging and distribution, security updates, and remote support for various devices such as laptops, desktops, virtual desktops, mobile devices, printers, and IoT devices. The Manager has a strong focus towards modernizing and protecting endpoints and enhancing the end user computing experience.
Responsibilities
- Effective management of staff in multiple geographic locations; development, coaching, hiring, assessment
- Define and execute vision and technology roadmap with achievable and measurable goals
- Champion end user computing experience and work across cross functional teams to resolve issues impacting user productivity
- Strong focus on security best practices and urgency towards vulnerability remediation
- Oversee measures to ensure services and systems are compliant with required regulatory and compliance frameworks
- Manage projects within committed timeframe and budget
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Provide reporting and metrics for services, projects and other deliveries
Qualifications
- Bachelor’s degree in Computer Science or related field; or equivalent work experience
- 7 years managing IT systems engineering teams
- In depth knowledge of end user computing technologies, best practices, and industry trends
- Extensive experience balancing priorities and projects in rapidly changing environment
- Proven ability to lead major enterprise efforts in coordination with IT, security, business and customer facing teams
- Experience working within IT service management and development frameworks including ITIL and Agile
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in Plano, TX is $102,816 - $146,880 / year. The starting pay rate/range at time of hire for this position in Bethpage, NY is $123,379.00 - $202,694.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Salary : $102,816 - $146,880
