Market Business Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

You will serve as a regional expert and key partner for one of our five markets. You will work for the VP General Manager or the Market Director to provide hyper-local market research, assist in identifying opportunities to growing underpenetrated market share, and collaborate cross-functionally to assist in the development and execution of market-specific growth attack plans with a focus on driving local sales growth, while minimizing churn.

Responsibilities

• Understand and track subscriber trends for both business and residential to help drive positive gains within the market.
• Utilize data analysis (KPI’s by Market) to be the subject matter expert of their region to understand penetration rates, churn, revenues etc.
• Serve as primary liaison in assigned region to foster local partnerships and execute community events that align with local community and philanthropic objectives, handling all aspects from concept to implementation, with support from corporate cross functional partners as needed
• Develop and foster relationships in the assigned region - externally with influential and strategic community organizations as well as internally to promote growth and employee engagement.
• Partner cross-functionally to execute on communication needs/opportunities between key audiences (front line to the Market GM, Market GM to front line, across corporate partners, etc.).
• Strategically execute company signature programs and initiatives as part of Altice USA’s corporate community commitment (such as Altice Connects)
• Assist in evangelizing and influencing corporate marketing teams when growth opportunities arise in specific markets within the region (fixed and wireless)
• Support market and product upgrades (e.g., Internet speed increases, content changes, encryption, etc.) within the region to drive growth and reduce churn.
• Serve as primary communications contact for the assigned region, working closely with corporate communications to execute regional and national strategies as well as local communications, employee communications, press opportunities and media correspondence as appropriate, social media etc.
• Execute and champion special projects/market campaigns by collaborating with direct sales, retail, and internal and external stakeholders.
• Provide local market intelligence to internal departments with recommendations on how to address competitive threats, community needs, growth opportunities etc.
• Provide pro-active churn assessments highlighting areas of risk to management and internal departments to help combat subscriber loss in the market.
• Support sales, marketing, and product with competitive intelligence on promotional offers and network expansion(s) of our competitor’s footprint into our local market(s)
• While position reports to the VP, GMs in each region, key indirect working relationships include corporate government affairs, community affairs and communications.
  
  

Qualifications

• 5 years of general management, public relations, government, media, communications, or community relations experience
• Telecommunications or other media/entertainment industry experience strongly preferred
• Demonstrated ability to communicate and partner cross-functionally to achieve common goals
• Excellent verbal and written communication skills
• Strong business acumen, analytical ability and relationship building skills (both internally and externally)
• Experience in developing and executing on public relations plans and initiatives
• Relevant media relations experience
• Ability to excel in a highly pressured environment
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

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