What are the responsibilities and job description for the Sales Operations Specialist position at Optimum?
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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Optimum, a leading provider of internet, TV, and mobile services, is seeking a motivated and detail-oriented Sales Operations Specialist to join our dynamic team. This entry-level position plays a critical role in supporting our front-line sales agents by providing technical assistance and operational support for the key software platforms that drive our sales efforts. The Sales Operations Specialist will be responsible for troubleshooting technical issues, channel conflicts, managing support cases, assisting with project management, and performing basic system administration tasks, primarily within Salesforce and Amdocs, but potentially other systems as well. This role offers an excellent opportunity to gain valuable experience in a fast-paced environment and contribute directly to the success of our sales organization.
Responsibilities
- Provide first-level technical support to sales agents experiencing issues with Salesforce, Amdocs, and other sales-related software platforms.
- Manage and track rules of engagement across leads and various channels including call center, direct sales, residential, and business.
- Troubleshoot and resolve technical problems, including but not limited to login issues, data discrepancies, application errors, and reporting challenges.
- Log, track, and manage support cases using our case management system, ensuring timely resolution and effective communication with sales agents.
- Escalate complex issues to higher-level support teams or vendors as needed, providing detailed information and following established escalation procedures.
- Assist with the development and maintenance of training materials and knowledge base articles to empower sales agents with self-service support resources.
- Assist with the beta user testing and implementation rollouts of new software features, updates, and projects.
- Perform basic system administration tasks within Salesforce and Amdocs, such as user provisioning, data cleanup, and report creation
- Collaborate with the Sales Operations team on various projects, including process improvement initiatives, sales campaigns, and reporting automation.
- Maintain a thorough understanding of Optimum's sales processes, products, and services to provide contextually relevant support to sales agents.
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Stay up to date with the latest features and functionality of Salesforce, Amdocs, and other relevant software platforms.
Qualifications
Bachelor's degree in Information Technology, Business Operations, Management Information Systems, or a related field, or equivalent work experience.
Previous internship or work experience in a technical support, customer service, or administrative role preferred.
Demonstrated knowledge of Salesforce and/or telecommunications, through previous experience, formal education, or technical certification.
A Salesforce Administrator Certification or Amdocs Certification is a plus.
Basic understanding of sales processes and the role of technology in supporting sales operations.
Strong problem-solving skills and the ability to troubleshoot technical issues systematically.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely to non-technical users.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and as part of a team in a fast-paced environment.
A passion for technology and a desire to learn and grow in the field of sales operations and/or telecommunications.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $64,260.00 - $105,570.00 / year. The starting pay rate/range at time of hire for this position in New York is $64,260.00 - $105,570.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Salary : $64,260 - $105,570
