What are the responsibilities and job description for the BH Community Health Worker position at Optimus Health Care, Inc.?
Optimus Healthcare- A community Health Center driven by one mission: to provide high quality, affordable healthcare to the underserved population regardless of their ability to pay. Optimus is the largest Federally Qualified Health Center providing primary care services in lower Fairfield County, in the cities of Stamford, Bridgeport, Stratford and surrounding areas. If you are a healthcare professional who wants to work in a meaningful, mission-driven workplace where people are committed and passionate about caring for others, OPTIMUS may be for you.
Join our team-based model of care delivered in a kind and compassionate manner. Optimus Healthcare is looking to add a Behavioral Health Community Health Worker to our Promoting Integrated Care ( PIC) team. This full-time role will be based out of our Bridgeport clinic and is a 100% grant funded position.
The PIC Community Health Worker works closely with medical and behavioral health care teams; fellow Optimus sites CHWs, and social services agencies to provide care coordination, connection to resources and support to improve clients’ health and general well-being. Works in both clinical and community-based settings. Under the supervision of the PIC Program Director, they assess and provide interventions to aid patients to cope with social, emotional, economic, and environmental problems.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
1. Completes social determinants of health assessments, person-centered recovery action plans oriented to the client’s cultural background including gender identity/sexual orientation. Work with teams to create a trauma informed environment for patients.
2. Provides behavioral health resources and interventions when needed (ex: providing breathing exercises for anxiety or sleep hygiene suggestions)
3. Schedules and behavioral health screenings, face-to-face whenever possible and clinically appropriate. Supports safe transitions of care for members moving between care settings.
4. Works with primary care providers and other CHWs to facilitate referrals to behavioral health department, works with patients to increase compliance with attending intakes, appointments and assists decreasing barriers to participation.
5. Assists clients in the clinic setting. Continuously identifies and resolves barriers to meeting goals and complying with the Individual Recovery Plan and reports barriers identified to the PIC Program Manager.
6. Documents all client encounters and care coordination efforts made on behalf of clients; maintains comprehensive electronic client files in a consistent and timely fashion., Also responsible for accurate data entry into designated data systems to track patient progress and support grant reporting requirements.
7. Works with PIC team to provide accurate data collection for program reports as well as Optimus team-based care reporting needs.
8. Coaches and facilitates communications with clients in effective management of self-care. Assists clients in understanding care plans and instructions. Motivates clients to be active and engaged participants in their health and overall well-being.
9. May provide support and advocacy during medical and behavioral health visits or when necessary to guarantee clients' behavioral health and medical needs are being conveyed. Follows up with both clients and providers regarding action plans.
10. CHW will be held accountable and assessed by targeted measures from the PIC Grant.
11. Facilitates client access to community resources, including housing, food, and clothing assistance, transportation, parenting, providers to teach life skills, vocational, educational resources, and relevant mental health services. Assists clients in utilizing community services, facilitating appointments with community services agencies as well as with completion of applications for programs for which they may be eligible.
12. Works collaboratively and effectively within the care team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff. Works to reduce cultural and socio-economic barriers between clients and agencies.
13. Travels as needed to community locations, various agencies, and other outreach destinations.
14. Attend meetings as scheduled or as requested.
ADDITIONAL GENERAL REQUIREMENTS
Professional, positive attitude, understanding of customer service principals, intuitiveness, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position. Knowledge of some medical terminology preferred. Ability to understand the needs of the community to be served. Must have knowledge of the various services available in the community. Ability and willingness to provide emotional support, encouragement, and patient empowerment. Ability to type into an electronic health record.
EDUCATION: High School Diploma required. Bachelor’s degree in social services preferred.
EXPERIENCE: Previous experience in working with community-based programs for persons with behavioral health diagnoses. Preferred: Applicant has a well-developed understanding of chronic disease and its impact on behavioral/mental health treatment. Experience working with an ethnically, culturally, and racially diverse office staff and patient population.
COMMUNICATION SKILLS: Excellent interpersonal skills required including, but not limited to appropriate email etiquette, active listening, and thorough revision of all written assignments.
LICENSURE / CERTIFICATION: Certification of Community Health Worker preferred.
Language: Bilingual Spanish a plus!
Working for Optimus:
• OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.
• 100% Outpatient Setting
* Excellent health & welfare benefit options
• Competitive Compensation
• Optimus and its caring, multilingual staff proudly serve our community in a patient-centered environment.
