What are the responsibilities and job description for the Monitoring Consultant position at Optimuss Inc.?
Job Details
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We have an immediate Job title: Monitoring Consultant
Location: Harrisburg, PA (Hybrid)
Working Model: Hybrid position that requires at least 1 day per week on-site reporting to the Harrisburg area office.
The incumbent will be a subject matter expert on monitoring tools and processes used by the commonwealth and is responsible for collaborating with technical specialists, agency teams, and vendors to implement actionable monitoring and reporting. The position s responsibilities also include coordinating efforts to transform person-centric processes into structured, repeatable, and highly documented automated workflows. Additionally, this position is responsible for the management and continuous improvement of key enterprise monitoring processes, including changes, incident reporting, and problem resolution. The incumbent will also be responsible for evaluating, preparing, and implementing technical solutions for on-prem and cloud-based applications and technology resources. The position will develop and maintain standard operating procedures(SOPs) and ensure consistent communication strategies to enhance operational efficiency and service delivery.
- Maintain and troubleshoot monitoring tool connectivity to endpoints.
- Creates documentation for new processes
- Updates documentation for existing process
- Documents incidents and problems impacting monitoring services.
- Collaborate with the enterprise change manager to ensure processes are standardized and documented workflows are followed.
- Collaborate with the Enterprise Incident Manager to ensure that standardized SOPs and processes are consistently applied across incident and problem management.
- Monitor incident and problem resolution processes to ensure timely and effective service restoration and root cause analysis.
- Manage and document the operational procedures and responses of NOC teams to service delivery and incident management.
- Ensure all processes and workflows are documented in an accessible, organized, and secure manner for future reference.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
