What are the responsibilities and job description for the community Liaison position at option companion care?
Job Summary
We are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.
Responsibilities
Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans
Ensure a high level of care for the patient given by the home health aides
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift
Managing last minute calls outs, finding appropriate coverage
Communicate with referral sources and Service Coordinators to provide an excellent customer service experience
Educate patients on their healthcare options & matching them to the appropriate caregiver(s)
Manage Caseload of 100 patients
Great customer and patient service
Ability to work under pressure
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Detailed Oriented
Excellent communication skills
A caring and compassionate personality
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed
Recruit and train staff
Qualifications
High school graduate
3 Years experience in a Home Care or Service Coordination role
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing / asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Benefits / Perks
Flexible Scheduling
Competitive Compensation
Careers Advancement
Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client / caregiver relationship. Much like our staff, we consider our valued patients as part of our family.