Enrollment Specialist

Description

About our organization 

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley. 

About this position 

This position is responsible for the delivery of enrollment services to families in the organization’s center-based programs. The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization’s mission and achieve its strategic goals. 

What you’ll be doing 

• Enrolling families, including initial certification and recertification, of services for various organization contracts; 
• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Early Head Start and Head Start performance standards; 
• Accurately calculating parent fees; 
• Managing all documentation to verify eligibility and need of services on a timely basis for assigned caseload according to organization policies and procedures; 
• Assisting parents in identifying social service needs, providing appropriate referrals, as requested, and supporting plans for parent involvement and engagement opportunities; 
• Accommodating parents for enrollment or recertification appointments at school sites or virtually; 
• Accurately completing required monthly and weekly reports in a timely manner; 
• Maintaining detailed, accurate, and reliable data records in the database on families served, services provided, services received, and outcomes; 
• Thoroughly explaining contract requirements to parents; 
• Collaborating with education staff in matters related to approved services documentation and parent communication; 
• Reviewing and monitoring attendance for all children on assigned caseload; 
• Working collaboratively with Education Support Services, Family Engagement, Health Service, and Inclusion departments;  
• Assisting the enrollment supervisor as needed;  
• Actively participating in all training provided by the organization and department; 
• Building strong rapport with enrolled families, new families, and external social services agency personnel; 
• Bringing a team-oriented, collaborative, and positive attitude to the Enrollment Services Department; 
• Performing other related duties as assigned. 

What you bring to the table 

• Combination of 12 semester units in business, accounting, social work, sociology, or related field with minimum grade of “C”;  
• Associate’s degree in human services, social work, or related field (preferred); 
• Ability to perform intermediate-level mathematical calculations; 
• Minimum of one year of case management experience and making eligibility determinations in the human services field (preferred); 
• Experience and/or training in state and federally funded children’s programs, with a particular focus on eligibility requirements and enrollment certifications (preferred); 
• Ability to multitask caseloads and deadlines; 
• Ability to adapt to high volume, fluctuating workload; 
• Strong attention to detail and effective organizational skills; 
• Bilingual in English/Spanish or English/Mandarin with full proficiency (preferred); 
• Ability to type with minimal errors; 
• Ability to correctly and effectively communicate in written and oral English; 
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk; 
• A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred); 
• Experience working with diverse, low-income populations. 

What we can offer you 

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time); 
• Organization-paid and matching retirement plan; 
• Professional growth opportunities, including free child development courses and college reimbursement; 
• Generous and flexible PTO; 
• Dedicated, mission-driven colleagues, and much more! 

Job specifications 

• Reports to the enrollment supervisor;
• Full-time, 12-month work year;
• Eight-hour workday, four-day work week;
• Hybrid work schedule available with approval by management;  
• Limited evening or weekend hours may be required;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at organization’s discretion. 

Salary 

• $25.00 - $33.00 per hour  

Salary : $25 - $33