What are the responsibilities and job description for the Program Specialist, Provider Support position at Options For Learning?
Description
About our organization
Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.
About this position
The program specialist is responsible for working with child care providers toward participation in the organization’s Voucher-based programs.
The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization’s mission and achieve its strategic goals.
What you’ll be doing
- Communicating with child care providers regarding rates of payment, as well as public policies and regulations;
- Effectively conveying regulations to providers, emphasizing that Options for Learning is not the employer, but a neutral third party;
- Assisting potential providers as they navigate their participation in the voucher programs;
- Objectively handling complaints involving child care providers that include highly sensitive subjects (abuse, neglect, racism, etc.), directing the complaints to proper authorities;
- Coordinating social services, counseling, health, and special education referrals with providers;
- Training providers in reporting requirements and regulations;
- Facilitating the flow of information between the program and providers;
- Developing child care referral resources in cooperation with the resource and referral specialist;
- Developing procedures and forms to support job responsibilities;
- Representing the program at professional organizations;
- Reading and implementing all organization and program policies and procedures;
- Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
- Assisting the program administrator and parent specialist as needed;
- Performing other duties as assigned.
What you bring to the table
- Professional training in child development (may be college units, workshop certificates or other documented training as deemed by the organization);
- Ability to work well with people, with particular sensitivity to the needs of parents, providers and families;
- Ability to correctly and effectively communicate in written and oral English;
- Bachelor's degree in child development, or a related field (preferred);
- Must clear livescan background screening;
- Command of Spanish, Cantonese, Mandarin or Vietnamese (preferred);
- A California driver's license, daily use of an automobile, and automobile liability insurance (preferred).
What we can offer you
- Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time);
- Organization-paid and matching retirement plan;
- Professional growth opportunities, including free child development courses and college reimbursement;
- Generous and flexible PTO;
- Dedicated, mission-driven colleagues, and much more!
Job specifications
- Reports to the program supervisor;
- Non-exempt, full-time, twelve-month work year;
- Eight-hour workday; Four-day work week;
- Opportunity for hybrid-work schedule may be available and to be determined by management;
- Limited evening or weekend hours may be required;
- Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at organization discretion.
Salary
- $23.00 - $37.00 per hour
Salary : $23 - $37
