What are the responsibilities and job description for the Insurance Assistor position at Options for Southern Oregon?
$5,000 Hiring Bonus (Prorated by FTE)
- Benefits include:
- Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.
- Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.
- Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of “High Intermediate”.
- Bonus Applicable to external applicants only, and limitations for re-hires will apply.
Schedule: Monday – Friday, 8AM – 5PM
Overview
The Insurance Assistor helps clients in the clinic and in the community with completing applications for health care benefits including OHP (Medicaid) and other insurance options. May complete program screenings, provides education on services and gathers relevant information from individuals and external customer service by phone and in person as part of the Support Services team. Gathers basic health care information and data from client. Provides administrative functions to clinic. Training provided.
Responsibilities
Assists individuals seeking services with completing required paperwork.
Assists clients with Options financial agreements and setting up payment plans.
Verifies clients’ private insurance coverage and works closely with insurance providers to determine type of services covered.
Responds to phone and in-person questions and concerns from community and those seeking services.
Explains available services to clients seeking care.
Greets and assists mental health clients and visitors.
Schedules client appointments.
Makes referrals to other programs and health care providers.
Develops knowledge of agency’s departments and services; directs clients and callers to the appropriate resource.
Assists with special projects or other departmental activities.
Reviews documents, photocopies, collates, and assembles documents as needed.
Qualifications
Excellent interpersonal skills and ability to multi-task in a fast-paced office environment with a high degree of flexibility required.
High school diploma or equivalent and a general understanding of the population served. Some post-secondary coursework preferred. Possess medical or human service business experience sufficient to meet the demands of the position, including proficiency with a variety of software applications.
Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.
Must pass state-required background and DMV checks. Candidate must be able to work independently and flexibly, under general supervision.
Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities.
Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
