What are the responsibilities and job description for the TECHNICAL SUPPORT REPRESENTATIVE position at Optoma?
As the #1 4K UHD projection brand worldwide, Optoma Technology, Inc. is a leading manufacturer of award-winning display products, including interactive flat panels and direct view LED displays and business and home entertainment projectors for consumers, businesses, education, professional audio / video and the retail market.
With our top rated technologies, superior customer service driving customers back to us year after year, and a talented team dedicated toward delivering our customers with an uncompromising, high quality, audio and visual experience, Optoma is poised to bring new levels of solutions to our clients. We are seeking smart, creative and passionate individuals who share the same insatiable drive we do to join us in bringing innovative products and integrated technology solutions to market. It's a great time to join Optoma!
Headquartered in Silicon Valley, Optoma Technology, Inc. is a subsidiary of Coretronic Corporation.
www.optomausa.com
Job Title : Technical Service Representative (Hybrid)
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
- Respond promptly to customer inquiries via phone, email, and tickets, ensuring high satisfaction.
- Troubleshoot, diagnose, and resolve technical issues related to Optoma projectors.
- Provide clear, step-by-step guidance to customers with varying levels of technical expertise.
- Process RMAs and swap requests in compliance with company policies.
- Coordinate with internal teams to ensure seamless replacements or repairs.
- Support customers in installing, configuring, and integrating projectors with AV and control systems.
- Maintain availability for incoming calls during assigned shifts.
- Ensure email inquiries are addressed within 24 hours.
- Escalate complex issues when necessary while maintaining ownership of customer concerns.
- Stay updated on industry trends and emerging AV technologies.
- Participate in internal training and skill development programs.
- Perform other duties as assigned by the manager.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Summary of Benefits for Employees
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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