What are the responsibilities and job description for the Business Change Manager position at Optomi?
As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of acquisition integrations and other strategic programs to minimize disruption and increase end user adoption across business and technical functions.
What you'll Do
Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program :
Review and update all Change Agent Network materials
Network communications
Meeting Content and Material
Meeting facilitation and report outs
Develop and execute plan for ongoing engagement
Review and update all training materials created to date :
Sales Enablement
Sales forecasting
Dictionary / Glossary
Support creation of new training materials :
Adjustment tool
Partner Program
Native CRM reporting changes
Manage, updates, and maintain Personas of impacted users
Continual partnership with SMEs and Impacted End-Users
Update and maintain previously developed change content
Capture, validate, document change impacts by Persona
Identify and communicate risks, issues, and gaps
Revised training and communication plan :
Consideration of GTM planning kick-off
Alignment with finance change efforts, enablement, and end-user support desks
Facilitate training of a basic understanding to :
SOMs
Sales Managers
Forecasting
RRPO team
Partner Managers
Finance (support only)
Romania team (support only)
Develop and report on adoption metrics
Support hyper care activities - Post release support (office hours, communication, training materials revision)
What you need to succeed
Delivery focused mindset with a natural propensity for action in times of ambiguity
Practical experience with organizational change management, including people, process, and technology change implementations
Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
Strong emotional intelligence and ability to establish and maintain relationships
Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexibility and resourcefulness; resilience in ambiguous situations
Ability to collaborate effectively across various functions and levels in an organization
Technical capability and demonstrated use of metrics and analytics
Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
Keep a pulse on the job market with advanced job matching technology.
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