What are the responsibilities and job description for the Collaboration Engineer (100% REMOTE) position at Optomi?
Overview:
We’re looking for a Collaboration Engineer to manage and support our Microsoft 365 tools, including Exchange, Teams, SharePoint, and Power Platform. The role involves configuring, troubleshooting, and improving our collaboration systems to streamline work processes across the organization.
Key Responsibilities:
- Support & Administration:
- Manage and support Microsoft Exchange (on-prem and cloud), Active Directory, Teams, SharePoint, and Microsoft 365.
- Troubleshoot and resolve issues with collaboration tools, email systems, and user accounts.
- Perform system monitoring, backups, and ensure high availability for critical services.
- Automation & Development:
- Develop and automate business processes using Power Apps, Power Automate, and Power BI to improve workflow efficiency.
- Support SharePoint and Teams integrations to optimize team collaboration.
- Incident Management:
- Track and resolve incidents using ticketing systems (e.g., Altiris).
- Monitor system alerts (e.g., SCOM) and proactively address potential issues.
- End-User Support:
- Assist users with email setup, password resets, and general troubleshooting.
- Provide ongoing support for collaboration tools, ensuring a seamless experience for all users.
- Collaboration & Documentation:
- Work with teams to identify opportunities for improving collaboration processes.
- Create clear documentation for systems, processes, and troubleshooting steps.
Desired Skills & Experience:
- Experience with Microsoft Exchange, Active Directory, Microsoft 365, Teams, SharePoint, and Power Platform.
- Knowledge of network infrastructure and high availability solutions (DAG replication, clustering).
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills and ability to work collaboratively across teams.
Education & Certifications:
- Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience (5 years).
- Certifications: MCSE, MCSA, O365, ITIL, or similar are a plus.
Salary : $55 - $65
