What are the responsibilities and job description for the IT Support Technician position at Optomi?
IT Support Technician (The Woodlands, TX)
Optomi, in partnership with an American industrial corporation is seeking an experienced IT Support Technician to provide IT support for Windows 11 laptop and desktop PCs, mobile phones, IP phones, printers and network infrastructure hardware. They will also need to work with the IT team and vendors to ensure smooth and secure operation of IT systems and devices.
What the right candidate will enjoy!
- The opportunity to work for a multi-industry company that owns a variety of market-leading businesses which provide products and services to the industrial, energy, transportation, and construction sectors!
- Creating personal relationships and leading with a strong ethical approach!
- The ability to make an impact on the organization and customers!
Experience of the right candidate:
- Associate degree or higher in IT, computer science or related field or equivalent work experience.
- At least 2 years of experience in IT support or similar role.
- Strong knowledge of Windows 11 operating system, Microsoft Office 365, mobile phone platforms and applications, IP phone systems and network infrastructure hardware.
- Attention to detail.
- Ability to follow procedures and update documents/procedures as needed.
- Ability to learn and take constructive feedback.
- Proactive rather than reactive.
- Does not/Quashes promote Shadow IT.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and as part of a team.
- The ability to learn and do whatever it takes!
Responsibilities of the right candidate:
- Install, configure, update, and maintain Windows 11 laptop and desktop PCs, mobile phones, IP phones, printers and network infrastructure hardware.
- Diagnose and resolve hardware and software issues and escalate complex problems to IT team or vendors.
- Provide technical assistance and training to end users on IT systems and devices.
- Build a trusted relationship with plant management and communicate IT updates, issues, and solutions.
- Demonstrate knowledge of the company's products, processes, and goals and how IT can support them.
- Document IT procedures, policies, and best practices.
Salary : $25 - $27
