System Administrator

Optomi, in partnership with an industry leading financial client of ours, are in search for a Systems Administrator who will report to their Evansville, Dallas, Baltimore, or Charlotte Locations.

With a mix of break-fix support, server configuration, and infrastructure automation, this role is essential for keeping our systems efficient, responsive, and secure. You’ll work in a dynamic, highly collaborative team supporting a 95% virtualized environment that includes both Windows and Linux servers, with a growing hybrid cloud footprint.

This position is ideal for someone with strong scripting skills in PowerShell or Ansible, an understanding of cloud concepts (particularly Azure), and a keen ability to manage ticket volume in a high-demand environment.

Responsibilities:

System Support and Maintenance:

• Address and resolve support tickets using ServiceNow, focusing on both server and network-related issues.
• Perform server build-outs and break-fix tasks, with initial responsibilities centered on server configuration and troubleshooting.
• Respond to ticket requests for approximately 400 networking issues and 150 server issues, splitting server responsibilities with a teammate.

Automation and Scripting:

• Write and maintain scripts in PowerShell or Ansible to automate routine tasks and eliminate repetitive “click admin tasks.”
• Contribute to ongoing automation efforts as the team transitions to Ansible-based solutions.

Infrastructure and Upgrades:

• Assist with ongoing system upgrades and infrastructure projects.
• Build and manage Active Directory groups and directories, applying Group Policy (GPO) as needed.

Collaboration and Documentation:

• Work closely with a team of 9, including a manager, supervisor, network engineers, and operations personnel.
• Document all work thoroughly in ServiceNow and maintain references in Confluence for cross-team collaboration.
• Cross-train with server and cloud teams to broaden technical skills and learn new technologies.

Environment Details:

• 10,000 employees, 4,000 servers (30% Red Hat Linux, 70% Windows), with a small footprint in Azure.
• The team currently handles ticketing, and you’ll join as a key resource to balance the load and ensure smooth operations.

Must-Have Skills

1. Scripting (PowerShell or Ansible): Intermediate scripting ability, with PowerShell experience and Ansible knowledge preferred.
2. Windows/Linux Administration: Proficiency with both Windows and Red Hat Linux in a virtualized environment.
3. Azure & Cloud Concepts: Basic knowledge of Azure and cloud infrastructure, with the organization moving toward a hybrid cloud model.
4. Ticketing experience: Familiarity with Servicenow, Jira, Confluence or a similar tool is required.

Qualifications

• 3-5 years of experience in troubleshooting, break-fix analysis, and system administration in a fast-paced environment.
• Strong problem-solving skills and strategic thinking, with the ability to handle high ticket volumes efficiently.
• Excellent communication and interpersonal skills, with an ability to collaborate effectively with cross-functional teams.

About the Team

You’ll be joining a cohesive, highly collaborative team consisting of a manager, supervisor, four network engineers, and four operations specialists. The environment is supportive and fast-paced, with opportunities to cross-train and engage in various aspects of IT infrastructure, server management, and cloud operations.