What are the responsibilities and job description for the Technical Writer position at Optomi?
Technical Writer
Remote - MUST be located in NYC, Santa Monica or Orlando
Optomi, in partnership with a leader in the entertainment industry, is seeking an experienced Technical Writer to join the team in a remote format! The ideal candidate will have 3-5 years of experience as a Technical Writer for digital streaming or video file technologies.
Experience of the right candidate:
- Proven experience as a technical writer, preferably in the digital streaming, software, or tech industry.
- Excellent writing and editing skills with the ability to adapt tone and style based on audience needs.
- Familiarity with writing for internal and external business users (for instance, proven experience in a B2B setting).
- Experience working with documentation tools like Google Sites, Confluence, or similar help center platforms.
- Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
- Detail-oriented with the ability to quickly grasp complex technical concepts and make them easily understandable.
Responsibilities of the right candidate:
- Develop and maintain help center documentation, FAQs, tutorials, and user guides that explain features, functionality, and troubleshooting steps Content Portal.
- Prepare transition-specific articles to concisely map business procedures between legacy content management systems and alternative procedures in Content Portal.
- Write clear and concise instructional content that caters to a diverse audience, ranging from beginners to advanced users.
- Collaborate with Product Managers, Operators (internal and external), Designers, and Engineers to advise on and advocate for consistent nomenclature between Content Portal and help center documentation.
- Participate in the product development lifecycle to understand new features and enhancements in order to suggest and create accurate, up-to-date content.
- Work closely with internal and external business teams to identify recurring issues and improve existing documentation to address common user concerns.
- Regularly audit and update existing documentation to ensure it reflects the latest platform updates, bug fixes, and feature releases.
- Monitor user feedback and analytics to identify areas where help center content can be improved for clarity, usefulness, and overall user experience.
- Write and organize help center content with a focus on ease of use, ensuring that information is accessible and solves user problems effectively.
- Simplify complex technical concepts into understandable language for non-technical users without losing the depth of content for more advanced users.
Salary : $75 - $80
