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Optum Services, Inc. is hiring: Senior Manager, UX Research in Eden Prairie

Optum Services, Inc.
Prairie, MN Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 4/24/2025

Optum Services, Inc. Senior Manager, UX Research in Eden Prairie, Minnesota

EMPLOYER : Optum Services, Inc.

JOB TITLE : Senior Manager, UX Research

LOCATION : 1 Optum Circle, Eden Prairie, MN 55344 (Telecommuting available from anywhere in the U.S.)

DUTIES :

Plan, direct, or coordinate activities in such fields as architecture and engineering or research and development in these fields. Duties include :

  • Work directly with consumers, employers, and customer service agents to define how a premium healthcare benefits experience looks and feels and translate those findings into actionable next steps for design, product, and engineering;
  • Collaborate closely with engineers, product owners / managers, and designers to ensure the solutions we ship are aligned with users' needs and goals;
  • Evangelize the value of UX Research & Strategy, focusing on business value and risk mitigation;
  • Execute strategic and tactical research across a large pillar of the business;
  • Manage a team of UX researchers, supporting them in work prioritization, methodological selection, and insights translation;
  • Work with adjacent research teams to create a cadence for collaboration / sharing.

REQUIREMENTS :

Employer will accept a Master's degree in Human Centered Design, Human Computer Interaction, Psychology, or a related field and two (2) years of experience in the job offered or a related computer occupation. Position requires two (2) years of experience in the following :

  • Quantitative and qualitative UX research;
  • Applying generative, formative, and evaluative research methods to complex business questions;
  • Manage an end-to-end research program involving multiple feedback collection sources at a regular cadence;
  • Translating insights into actionable recommendations that drive impact for the business;
  • Managing a team of researchers;
  • User Zoom, User Testing, Dscout, and Qualtrics.
  • RATE OF PAY : $178,589 - $194,027 / per year

    Please email your resume to GlobalRecruitment@uhg.com and reference job #2269032.

    J-18808-Ljbffr

    Salary : $178,589 - $194,027

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