What are the responsibilities and job description for the Customer Support Representative - Entry Level position at Opulence Inc.?
We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Support Representatives use a team approach to achieve exceptional service levels for our clients and external customers.
Are You?
Passionate about entrepreneurship
Unstoppable in the pursuit of achieving your goals
Driven to learn new techniques continuously
Relatable to diverse groups of individuals
Looking for growth opportunities
Eager to grind and get your hands dirty!
What you're responsible for :
Manage customer complaints efficiently and ensure a resolution promptly
Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
Provide product and service information to resolve issues and serve customers in person
Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
Keep office and conference room areas clean, sanitized, and maintained
Display a positive composure and enthusiastic tone while assisting customers
What we look for :
Someone with experience in Hospitality, Restaurant, or Service industries
Someone eager to derive their success
Someone cheerful and enthusiastic about taking on new avenues
Someone creative and able to think outside the box
Someone who assists in making others feeling comfortable and building meaningful relationships
Someone who excels in a team environment as well as independently
This is an in-office position that is set to start immediately, so we are looking for an individual that is local to Monroe and able to start in 1-2 weeks.
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