What are the responsibilities and job description for the Customer Care Representative position at Opulence Management Inc.?
Our goal for our clients is simple: we are all about engaging customers with a warm smile and enthusiastic hello while developing the most superior customer experience. Taking care of our people, clients, and the communities we serve is our main priority. We have our eyes set on developing new business and expanding into new market sectors. We have been fortunate enough to sustain relationships with some of the largest clients across the nation. Our Entry Level Customer Care team is an integral part of our ability to foster relationships with our clients’ consumers, which is why we are on the hunt for a vital new addition to our team!.
Our firm is a lively place where you’ll always be on hand for our customers, as a dependable and courteous ambassador for our brand. The focus is listening to concerns, fixing problems, and making the customer experience a dream. Our customers rave about the seamless process our Entry Level Customer Care Representative team provides. We ensure that we go the extra mile and never settle for a sub-par consumer experience. We acknowledge people are at the forefront of what we do, so we treat every customer and team member as we would family. It’s about making people feel special by showing you care and always treating them as individuals.
Responsibilities of the Entry Level Customer Care Representative Include:
- Be the first point of contact for all customers, problem-solve, and see a customer’s request through with high empathy and a positive attitude
- Grasp fundamental knowledge of the services we provide by attending training sessions, company meetings, and client webinars
- Master all client product knowledge to be able to answer any consumer inquiries and recommend any products and or services that may fit their needs
- Handle each customer interaction with the utmost professionalism while following compliance guidelines
- Ensure that every customer is completely informed of all product and service benefits including any sales promotions going on
- Maintain accurate customer information in our computer system at all times to ensure a smooth customer experience
- Follow proper procedures for customer accounts, handling of customer concerns and sales
- Contribute any thoughts and ideas during daily team meetings on how to improve processes, sales targets, and interactions with client consumers
Education/Requirements of the Entry Level Customer Care Representative:
- Must have a Highschool Diploma or equivalent
- 0-2 years of experience working in customer service, sales, or customer support
- Must thrive in a team environment and communicate effectively across all levels
- Must have a solid ability to be calm under pressure and naturally helpful
- Must be a self-starter and be driven to expand your professional knowledge
- Must be welcoming, people-oriented, and have a contagiously positive demeanor
Benefits of the Entry Level Customer Care Representative:
- Training and development from our top Managers every step of the way
- Never work another holiday!
- Virtual networking opportunities and webinars to gain additional experience
- Company team dinners, holiday parties, and even virtual activities
- An inclusive group of individuals who are open and welcoming to all!
Job Types: Full-time, Part-time
Pay: $800.00 - $1,200.00 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $800 - $1,200
