What are the responsibilities and job description for the Technical Writer position at Opus 2?
We are seeking an enthusiastic Technical Writer to join a small team working on new web applications that provide digital workspaces to high-profile clients. This role will form part of the technical documentation side of development, working on creating the knowledge base for our web applications. The content produced will be for both internal and external audiences, and will consist of web pages, videos and in-app tutorials and guides.
You will be working closely with the Product, Development and Training Teams.
Most of our development work is undertaken in Edinburgh, with a number of engineers working remotely from other countries. You will be based in our new friendly office in central Edinburgh. Working hours are flexible and hybrid working will be available. We follow a light-touch agile process with a focus on delivery.
What you'll be doing
- Creating and updating content in the product knowledgebase, managing documentation development through 6-week release cycles.
- Owning and maintaining release notes and the Product Definition Document (PDD).
- Owning the structure and design of online support pages.
- Working with our product and development teams to provide timely, accurate and consumable documentation.
- Building a repository of in-app user support guides.
- Contributing to the creation of training materials to support the client enablement team.
- Acquiring a detailed knowledge of our products and solutions, and a deep understanding of end-user requirements.