Customer Service Representative

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Duties & Responsibilities:

Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely and effective support.

• Answer phones, check voicemail, forward calls as needed, and take messages
• Direct guests, route deliveries, and courier services
• Upload data and provide tracking information on documents and logs
• Enters schedule into LCAMS & VATraffic websites
• Process payments for walk-ins and mailed redemptions
• Conduct the monthly Constant Contact marketing email campaigns
• Proctor exams for Licensed Emissions Inspectors (LEI) and Certified Repair Technicians (CRT)
• Responsible for creating and mailing IDs to inspectors that pass their LEI and CRT exams
• Ensure LEI test dates by adding dates for the next month
• Assists customers with questions/information about obtaining a license to be coming an inspector
• Handling customer inquiries regarding Rapidpass via phone, in-person and emails, such as questions and concerns, processing payments, and locating sites.
• Assists potential customers interested in the emissions program by providing information such as pricing of leasing equipment, warranty, and the sign-up process.
• Create and dispatch service requests to Field Service Reps
• Responsible for A/R collections via phone, email, and processing payments.
• Pack, unpack, and process shipments
• Work closely with all Opus Inspection departments to improve the level of service to the customer.
• Performs customer service-oriented duties as assigned to include tag editing

Requirements:

• Strong communication, problem solving, and organization skills
• Excellent organizational and multi-tasking abilities
• Problem solving skills with focus on customer satisfaction
• Minimum typing speed of 45 wpm
• Ability to communicate with management and to contribute to a positive team environment.
• Ability to comfortably use MS Office suite of tools (Word, Excel, etc.)

• HS/GED equivalent
• Ability to lift up to 25lbs
• Proven experience in customer service or related roles

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.