What are the responsibilities and job description for the COLLECTIONS SPECIALIST position at OPUS IVS INC?
Company Overview
At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.
Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.
Job Overview
The Billing Specialist will provide support and assistance to the Billing & Order Processing team within OPUS IVS's operations. This role will work closely with the Billing, Order Processing and Finance team. This position is responsible for generating invoices, credit memos, distributing to customers and identifying, creating, implementing, and maintaining robust processes necessary to ensure accuracy and follow through.
Responsibilities
Manage account balances to discover outstanding debts or other inconsistencies
Make collections phone calls, send emails, to collect on open invoice balances
Work with business customers to create payment plans or partial payments to clear outstanding AR balances
Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
Resolve billing and customer credit issues
Issue invoices, investigate credit requests and issue credit memos related to open AR invoices
Update account status records and collection efforts
Research / review customer account statements; create customer invoice / payment summaries
Receive payments through various methods (ACH, Electronic and physical check, online payments etc.)
Send reminders for payments and contact customers when assigned
Update accounting records with new payments, balances, customer information, etc.
Answer questions and handle complaints from customers regarding bills
Qualifications
Associate Degree in Accounting or other related field; or High School Diploma with proven and successful experience as a Billing or Collections Specialist
Working knowledge of HIPAA, laws and confidentiality compliance related to accounting
Excellent math ability
Proficient in MS Office Suite; experience with MS Teams and Outlook preferred
Working knowledge of accounting software; experience in NetSuite preferred
Good organizational, investigative, analytical, problem solving, and computational skills
Strong verbal and written communication skills
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