What are the responsibilities and job description for the Integration Systems Analyst position at Opus IVS?
Company Overview
At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.
Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.
Job Overview
The Integration Systems Analyst oversees the review and management of service outputs, ensuring accuracy in invoicing and service delivery. This role also involves the development and maintenance of detailed documentation for integration processes.
Responsibilities :
- Reviews and manages service outputs, ensuring accuracy in invoicing and service delivery.
- Develops and maintains documentation for integration processes.
- Develop and maintain a knowledge base for both internal teams and external partners regarding integration processes.
- Work alongside Services Technology Manager to ensure documentation aligns with technical specifications and updates.
- Regularly updates the team on any changes or developments in documentation including release notes.
- Regularly interact with partners to gather feedback and insights, feeding this information into analysis reports.
- Provides analytical insights and detailed reporting on partner adherence and performance.
- Collaborate with Opus IVS Client Support Supervisors to refine operational processes based on data-driven insights both internally and for integration partners.
- Provide comprehensive reports to Services Technology Manager for strategic decision-making.
- Collaborates with product management on identifying & triaging potential bugs as well as specifying new reporting requirements for development.
Requirements
Qualifications :
Preferred Qualifications :
WHAT WE OFFER :
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
