Demo

Application Specialist - DMS

Oracle
Hartford, CT Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/19/2025

Oracle Application Specialist - DMS

Location : Hartford, Connecticut

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Our DMS solutions cover all areas of on-board operations in various departments including seating, specialty dining, and events. In the role of a DMS Application Specialist, you will implement and support our DMS products locally and on-board cruise vessels operating worldwide.

Minimum Qualifications :

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience within Dining Management systems (as end-user or administrator) is an advantage, experience with Simphony POS is a plus.
  • 2 years of Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer.
  • Several years of consulting and / or customer support experience for software applications and a good IT background with the ability to understand complex IT systems and networking.
  • Database analysis, administration, and troubleshooting, as well as experience with creating SQL scripts and queries is an advantage.
  • Fluent English, spoken and written, is a must.
  • Strong written and verbal communication skills with experience communicating at all levels of client organizations.
  • Self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.

Responsibilities :

  • Perform various and complex duties and tasks that require independent judgment to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shoreside locations.
  • Lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
  • Effectively communicate with customers both shoreside and shipboard.
  • Act as the technical interface to customers regarding problem resolution, recommended maintenance, and use of Oracle products.
  • Understand all Oracle products in the competency area and possess in-depth knowledge of several products and / or platforms.
  • Research and develop solutions to customer issues independently.
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.
  • Resolve any gaps in functionality by answering operational and application questions.
  • Provide technical support to the customer after 'go-live'.
  • Communicate effectively and build rapport with team members and clients.
  • 25% of international travel is required.
  • Disclaimer :

    Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

    Salary and Benefits :

    US : Hiring Range : from $21.15 to $42.93 per hour; from $44,000 to $89,300 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions, and locations.

    Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, short-term and long-term disability, life insurance and AD&D, flexible spending accounts, 401(k) with company match, paid time off, and more.

    About Us :

    As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law.

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    Salary : $44,000 - $89,300

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