Data Center Support Specialist

An Oracle Data Center Support Specialist will perform key roles in delivering and repairing core infrastructure & technical and logistical support to hardware focused teams within the OCI data center environments. As a skilled cable infrastructure and logistical professional you understand which issues to escalate to the appropriate internal OCI groups. You perform installations, repairs, inventory and logistics tasks for your data center spaces. You learn and understand all aspects of inventory management you keep learning to drive improvement of processes and core metrics for your role. You know how to take action when appropriate and escalate when required. You are able to take direction when it is given, paying attention to all details involved. Expected to perform new installations, decommissions, repairs and remediation of existing installations according to established internal processes and standards.

Career Level - IC1

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

What you'll be doing:

• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams
• Documentation of activities and build/modify SOPs
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects
• Provide sparing/logistic support to other members of the PHX team
  • Rack scanning
  • Audits (parts, racks, cycle counts, etc)
  • RMA processing
  • Part transfers
  • Parts and Equipment Returns (Decommissions, Defective Parts, etc)
• Perform white glove delivery escort duties 
• This is intended to be a career development role to higher technical positions within the data center environment
• Receiving New Equipment and Deliveries (Physical Loading Dock Reception, Scanning etc)
• Escorting of Outside Vendors
• Parts Destruction Events
• Parts Inventory Audits
• Rack Inventory Audits
• Cable Replacements and Repairs requiring two people
• Decommissioning of Equipment
• Maintain 5s Readiness
• Data Center Walk-Throughs

 

Responsibilities

• Install, Remove, address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site
• Maintain asset inventory and update internal application as needed
• Be accessible via cell phone and willing to work on onsite emergency as needed
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space
• Provide logistical support for on site hardware activities
• Knowledge of server/storage/network/hardware preferred
• Strong written and verbal communication skills  
• Inventory management experience. Ordering, receiving, and shipping server parts preferred

Requirements:

• Must be able to lift 75lbs
• Strong interest in learning new DC concepts
• Strong verbal and written communication skills
• Inventory management experience. Ordering, receiving, and shipping server parts
• Experience raising issues to onsite staff and management as needed

Preferred Qualifications

• 1 to 2 years of inventory management experience
• Knowledge of computer hardware components 
• Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures

Salary : $25 - $48