Fusion App Systems Analyst 4-Support

At Oracle Fusion, we deliver technical solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry. 

Fusion Application Technologies Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.

The position is for the Fusion Applications Technologies team that supports Oracle's Public Cloud Services that comprise of Software-as-a-Service (SaaS) product offerings for Oracle’s Next Gen Fusions Applications - HCM, ERP, SCM, CRM etc.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

• Job duties are varied and complex utilizing independent judgment. 
• May have project lead role. 8 years’ experience with Core products or with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

 

Career Level - IC4

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $38.03 to $76.06 per hour; from: $79,100 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

Applied Technologies - knowledge of and experience in one or more of the following:

 

• Familiar with DevSecOps Model
• Service Oriented Architecture (SOA)
• Business Intelligence (BI)
• Performance
• WebLogic Server (WLS) and/or Enterprise Manager (EM)
• Performance & Scalability
• ERP or Enterprise Middle Tier System Administration Experience
• Experience working with SSL, SOAP, Web Services, REST API, Certificates and Integrations with other products
• Strong knowledge of Load Balancer, Proxy, Firewall, Email infrastructure, Networking and OCI.
• Oracle Identity & Access Manager, Fusion HCM, ERP, SCM, CRM Knowledge would be an added advantage.
• Experience in troubleshooting and analyzing Fiddler/Browser trace, Log files, Thread dumps etc.
• Experience with enterprise monitoring and management tools such as Oracle Enterprise Manager will be preferable

Foundational Technologies - knowledge of and experience in multiple of the following:
o    Operating System: Unix/Windows
o    Web services
o    Java /Java EE
o    XML
o    Experience with Oracle Database, SQL and PL/SQL

Analytical Skills:
o    Ready to perform in an ever changing environment with a can-do attitude
o    Must have well-developed troubleshooting skills and preferably a support background
o    Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues
o    Ability to test/replicate the issue in labs and provide adequate support to customers

Top 3 skills in the ideal candidate:
1.    Troubleshooting experience (Detail Oriented Mindset)
2.    Java experience (SOA connections / web services / web applications)
3.    Systems Administration experience (Middleware, UNIX or ERP)
 
The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required.  Base shift hours may change over time.

Salary : $38 - $76