Implementation Consultant Hospitality OPERA (Milan or Rome)

*Applicants are required to read, write, and speak both English and Italian.

*Applications must be submitted with the CV in English.

Oracle Hospitality delivers integrated technology solutions for hotel property management, casino and gaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the right property management to drive innovations to deliver exceptional guest experiences. Oracle's cloud-based hotel software solutions accelerate the process with the simplest integration of best-of-breed solutions, regardless of their origin. With Oracle Hospitality, our customers can elevate their hotel operations, and create guest moments that matter.

The EMEA Consulting team is looking for a passionate Implementation Consultant to deliver our portfolio of solutions to our hotel customers.

The Implementation Consultant is a key team member for successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities regularly through to successful project completion.

What you'll do

You will be responsible for the installation and configuration activities, manager and end-user training, customer live processes and post-live assistance. These activities are performed either on-premises or remotely.

Your role will be to provide the delivery of our Oracle Hospitality OPERA technology suite to our customers. You will guide implementation, configuration, training and go-live practices. Collaborate with Sales & Presales Representatives, Hotel Consulting Implementation Manager, Project Management Team and other team leaders. You will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration and teamwork.

• Installation and configuration of the Hotel PMS System OPERA/OPERA Cloud with all modules
• Experience installing/configuring/training OPERA PMS systems
• Submit timely and accurate project status and other required reportingProvide application training
• Be familiar with and adhere to the latest training and installation standards and procedures
• Work with customers to ensure that contractual service expectations are exceeded
• Knowledge of hotel management procedures

What you'll bring

• Work effectively with the client at all levels of the organization
• Proven ability to work unsupervised or as a team member in wider company teams
• A self-starter with initiative, drive and strong desire to succeed
• Ability to work under stress and meet deadlines
• Previous experience in hospitality software products
• Basic working knowledge of Networks, PCs and troubleshooting installation issues
• Analytical problem-solving skills
• Superior communication skills, written and verbal
• English fluently spoken and written is required

What we will offer you

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

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Responsibilities:

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.