Manager, IDGCS Operations

This role will regularly interact with internal and external stakeholders to facilitate AR and client satisfaction activities and collaborate to drive successful outcomes; manage and analyze reporting; and identify opportunities for process improvement. This person will also be responsible for leading and managing a team of operational resources and hiring additional resources as required by business responsibility expansion. 

The ideal candidate will be energized with building a bright future and have demonstrated skill in program management. The ability to quickly build trust and confidence with business stakeholders is also needed. Direct experience with successfully managing AR initiatives, collection related activities, and customer success campaigns is required. They will also have had prior experience working with and leading different operational disciplines. 

3 years of progressively increased responsibilities in sales operations and operational management is required. Proven track record in managing multiple operational initiatives through completion. Skilled in bringing all stakeholders to the table to resolve complex challenges with competing priorities. Ability to thrive in a dynamic environment and re-engineer business processes where needed that deliver tangible results. This role is responsible for overseeing operational functions, initiatives, processes, and best practices for the PMO team as well as leading, training, developing, and cultivating the global operational team.

The role is highly collaborative and will include partnering with contacts in multiple organizations and lines of business, as well as ongoing engagement with our leadership team and Client Success community. This role has a requirement for in Oracle office work five days per week for the onboarding period and then three days per week after the onboarding period is completed. 

Career Level - M2

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $78,000 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

Key Qualifications

• At least 3 years proven work experience as Operations Manager or equivalent in the technology market (more is highly preferred)
• Direct experience with AR, collections, and client success initiatives
• BA/BS degree in Business, Operations Management or related field, advanced degree highly desirable
• Deep knowledge of organizational effectiveness and operations management best practices
• Outstanding leadership and organizational skills
• Excellent written, verbal, and interpersonal skills

Salary : $78,000 - $158,200