Operations Manager, HR Services

Job Description

Are you looking for a challenging opportunity to lead a dedicated Services team? Come join us! Oracle is a great place to work!

This role is located in Rocklin, CA. The team is hybrid and are in-office Tuesday-Thursday. Only local candidates are being considered at this time.

In this role, you will be responsible for leading a dedicated Human Resources Operations and Services team.

Candidates with experience leading large Customer Service or IT Help Desk teams are encouraged to apply.

This is a key role in Human Resources, leading transformation of process and system solutions to improve the customer support experience and operational efficiencies. You will guide your team to analyze complex, confidential, and time sensitive data. You will lead them to identify system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success and premier results. Other primary responsibilities will include being a global process owner for one or more functions you own, developing executive analytics packages, presentations and updates, leading regional and global projects, and championing customer service methods across the organization. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.

Career Level - M2

Responsibilities

• You will establish strategic goals by gathering pertinent business standards
• You will lead a team of 7-12 analysts and must have previous management experience
• You will foster teamwork, coach and provide effective feedback
• You will dig in, analyze and help your team resolve complex customer experience challenges
• You will lead and optimize team performance, results and efficiencies
• You will be a functional partner and may lead projects of high complexity, impact, and visibility
• You will be a global or regional process owner across multiple specialized functional areas
• You will lead complex process improvement ideas and innovation
• You will assist others using specialized expertise
• You will negotiate and build strong relationships with senior internal and external collaborators and partners
• You will influence to achieve cross functional, transformative results
• You will perform work across the organization to achieve strategic goals
• You are motivated and energized by leading a dedicated team, resolving conflict and making critical business decisions
  
  
  

Preferred Qualifications:

• You thrive in fast-paced, high stakes and change-driven environments
• You are extraordinary at leading change and motivating teams through transformation
• You are fluent in industry standard methodologies and know how to use these to achieve premier results
• You are passionate about leading and driving processes improvement and innovation
• You are motivated by collaborating with team members to create efficiencies with the customer in mind
• You get energized by problem solving, thinking critically and diving into data to drive performance and customer satisfaction
• You have a high attention to detail and the patience to support your team in identifying and addressing data trends
• You have strong client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
• You have the ability to multitask and are highly organized
• You are extraordinary at prioritizing to achieve maximum results
• You believe that no jobs are too big; no problems are too complex
• You are an authority at handling capacity and know how to flex your team to meet the changing needs of the organization
• You are an experienced professional with multiple areas of specialization
• You know how to motivate and contribute through others to achieve results
• You are an expert at articulating problems to others, and love to collaborate across teams to efficiently to solve the problem
• You exercise judgement and eye for business in selecting different methods for obtaining solutions
• You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud application
• 8 years of experience
• Bachelor's degree required
  
  
  

Oracle has great benefits and a terrific culture

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 - $199,500 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.