What are the responsibilities and job description for the Program Manager position at Oracle?
We're seeking a highly collaborative content developer who can work effectively with cross-functional teams. You should have a background in customer service, communications, go to market and a passion for technology that improves the way people work and live. If you're eager to work closely with cloud solutions, product managers, sales, and various stakeholders—all while receiving support and guidance from colleagues, your manager, and mentors—this might be the perfect place for you.
Your role will contribute to fostering a culture of excellence and camaraderie, bringing your passion and personality to our already dedicated, enjoyable, and collaborative environment.
Career Level - IC1
What You Will Be Doing:
- Produce high-quality, engaging, and informative content, including customer success stories, sales guides, call guides, training materials, demo videos, and other content formats to facilitate Customer Success Services adoption and ongoing customer success.
- Design and develop enablement programs to support Oracle's Customer Success teams in effectively guiding customers through the adoption and usage of Oracle's Emerging Technology run and operate services.
- Build influential relationships across teams and areas of the business—sales, product management, engineering—and utilize these connections to align efforts and drive successful outcomes. Use your persuasive skills to motivate stakeholders to dedicate time and resources to working with us on programs and assets that propel our mission forward.
- Uncover and share compelling customer success stories that illustrate the transformative power of Oracle solutions, turning satisfied clients into passionate advocates. Collaborate with Oracle's Customer Success teams and gather customer insights, success stories, and feedback to create compelling content that highlights the value and impact of Oracle's services.
- Collaborate with cross-functional teams, including product management, marketing, sales, and presales, to gather information, validate content, and ensure alignment with messaging, business goals and customer needs.
- Monitor and analyze the performance of content and enablement programs using analytics tools and metrics, identifying areas of improvement, and implementing data-driven optimizations.
- Continuously research and stay updated on industry trends, customer challenges, and best practices to ensure the content remains relevant and valuable.
- Apply strategic thinking, design methodologies, and creative problem-solving to produce solutions that meet ongoing requirements.
- Demonstrate a passion for iteration and eagerness to receive feedback.
- Manage and prioritize multiple projects with varying timelines, degrees of complexity, and scope.
Qualifications/Skills:
- We're seeking a self-starter who can take direction and work independently.
- Positive and resilient personality. You must be open to feedback and have a desire for continuous iteration and improvement.
- Analytical and strategic mindset.
- Excellent communication skills.
- Flexibility to collaborate with geographically distributed teams.
- Reside in the United States.
