What are the responsibilities and job description for the Senior Consultant position at Oracle?
This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.
We are looking for a resource with 4-6 yrs of providing application support in the banking domain. Payments domain experience is desirable
Required Experience/Skill Set:
Strong customer service and support focus with a desire to deliver high quality service
Ability to multi-task, work under pressure and adhere to tight deadlines
4-6 years’ experience in hands-on application support analyst role
Strong technical skills (PL/Sql, Unix, Unix shell scripting)
Extensive problem solving and debugging skills
Ability to independently apply production upgrades
Experience in providing services to agreed SLA’s and OLA’s
Experience with working in an ITIL environment. ITIL foundation Certification desired
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
Basic knowledge of Java
Basic knowledge of PERL
Basic knowledge of RDBMs Oracle and MSSQL
Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, etc..)
Basic knowledge of containers (app Engine)
Working knowledge of TSQL and PL/SQL
Working knowledge of Linux and Windows OS
Working knowledge of KSH scripting
Working knowledge of Incident, Problem, Change, Release, & Request Management processes.
Knowledge of SmartStream TLM a plus
Knowledge of Informatica a plus.
Knowledge of Reconciliation business domain a plus
Career Level - IC2
Qualifications:
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $25.48 to $60.63 per hour; from: $53,000 to $126,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Responsibilities:
Responsibilities:
Be a SMEs for the given cluster of applications and their environments
Provide technical leadership
Resolve non KEDB issues/tickets
Drive Shift-Left strategy
Prepare and Maintain the overall KEDB as per defined Knowledge Management process
Identify scope for automation and focus on continuous improvements
Conduct RCA for the identified Problems along with Service Desk and Incident Managers
Drive execution of Problem Resolution Plans with other stakeholders
Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution
Provide inputs to project review documents / dash boards to senior management
Maintain application monitoring, performance tuning and testing
To examine potential areas for Service Improvement and raise proposals with the Service Manager
Salary : $25 - $61
