Senior ERP Cloud Finance Functional specialist

Position is for a Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

 

Career Level - IC4

Responsibilities:

Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills used daily are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Supporting and developing new Guided Learning contents based on business requirements.
   
  Education & Experience:
  
   
• BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

• 5 years relevant working experience
  
   

Functional/Technical Knowledge & Skills:

• Must have good understanding of the following Oracle Cloud Financials version 12 capabilities:
  We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge. 
  
  We expect candidate to have:

• Strong Financials business processes knowledge and concepts.
  Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
• Candidate must have hands on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
  Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.
• Candidates need to have 1-2 years of relevant experience of implementation and/or supporting content development, testing on Oracle Guided Learning module.
  Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials. 
• Strong problem-solving skills.
• Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
• Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
• Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily.
• High flexibility so you remain agile in a fast-changing business and organizational environment.
  Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
  
  Personal Attributes:
  
   
• Self-driven and result oriented
• Strong problem solving/analytical skills
• Strong customer support and relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focused
• Confident and decisive
• Values Expertise (maintaining professional expertise in own discipline)
• Enthusiasm
• Flexibility
• Organizational skills
• Values and enjoys coaching/knowledge transfer ability