Senior Principal Customer Delivery Manager

As a Senior Principal Customer Delivery Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and drive end-to-end execution of new region delivery projects. The ideal candidate will be passionate about delivering cloud infrastructure on a global scale, a confident communicator up to the executive level, has a well-rounded customer engagement background, and has a history of leading complex large-scale projects.

Career Level - IC5

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $104,000 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

Responsibilities

• Manage JAPAC dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
• Provide a single point of contact for customer leadership and project teams
• Own work-back schedules, communication plans, and monitor project tasks and milestones
• Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints with customer success 
• Drive out solutions with cross-functional teams consisting including Engineering, Product Management, Legal, and executive leadership
• Deliver internal and external executive status updates, and exercise good judgment to escalate issues and blockers quickly
• Own Customer Delivery Management program standards, iterate on existing processes, and dive deep to optimize efficiency and productivity
• Engage with local account teams and sales leaders to ensure alignment with regional strategy initiatives 

 

Preferred Qualifications

• BS or MS degree or equivalent experience relevant to functional area
• Eight (8 ) or more years managing high visibility implementation projects and/or customer engagements
• Japanese language proficiency preferred
• A skilled problem-solver and strategic thinker who takes ownership
• The ability to work autonomously, make high impact decisions, and judgement calls
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
• Thrive in an innovative, ambiguous, and fast-paced environment 
• PMP, PgMP, or equivalent project management certification is a plus
• The ability to travel to customer site or local office up to ~20%

Salary : $104,000 - $223,500