What are the responsibilities and job description for the Senior Principal Product Manager position at Oracle?
The Oracle Cloud Service Center provides 24/7 support for Oracle Cloud applications, ensuring smooth and efficient operation of the services. It focuses on incident management, proactive monitoring, and performance optimization to minimize downtime and improve user experience. The center also offers continuous technical support and escalates complex issues to Oracle's engineering teams for resolution.
We are seeking a dynamic and innovative Product Manager to join our Oracle Cloud Service Center Tooling Strategy team. This role is focused on designing new tools to enhance efficiency within our Service Center operations. The ideal candidate will have a strong background in Service Center tool design and development and be adept at analyzing user work patterns to identify opportunities for improvement. You will collaborate with our design team to propose solutions and work closely with various development teams to deliver improved tooling.
Career Level - IC5
Qualifications:
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $115,400 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Responsibilities:
Key Responsibilities:
- Analyze user work patterns to identify improvement opportunities.
- Collaborate with design and development teams to create and deliver innovative tooling solutions.
- Lead efforts in tool design and development to enhance user experience and operational efficiency.
Qualifications:
- Proven experience in Service Center tool design and development.
- Expertise in Jira, Confluence, PagerDuty, Grafana, Incident Management, Communication, UX design tools, and Asset Management tools.
- Experience in Oracle Cloud Infrastructure is a plus.
- Experience in workflow automation is a plus.
- Experience in being part of Cloud Service Center is a plus.
- Experience in DevOps and MinTouch Operations is a plus plus.
- Strong analytical skills with an ability to simplify complex user interfaces.
- Self-driven with a keen eye for simplicity and usability in UI design.
- Inquisitive mindset with a passion for continuous improvement.
If you're ready to make an impact in a fast-paced environment and help design the next generation of Oracle Cloud Service Center tools, we would love to hear from you!
Salary : $115,400 - $251,600
