What are the responsibilities and job description for the Senior Technical Lead position at Oracle?
Location : Requires ability to work Eastern time zone hours.
Oracle Customer Success Services (CSS) is an organization of 10,000 employees that supports over 6,000 companies around the world. We are uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
This is a dedicated Senior Technical Lead role for a customer who as per contract needs to provide specific services and perform listed duties to support an ongoing implementation project.
Responsibilities :
- Coordinate and provide technical input on Customer’s project plan (e.g., Periodic Maintenance Plan (PMP), configuration reviews, and CPU patching).
- Provide guidance to Customer on Production Assessment checklists.
- Provide technical support in an effort to achieve month-end closes.
- Recommend best practices for database capacity management (e.g., space utilization, database layout, mapping of Oracle physical files, and defragmenting free space).
- Assist Customer with investigation and resolution of issues that arise during Production Go-Live and Post-Production Go-Live stabilization.
- Act as a technical liaison within Oracle for Severity Level 1 Service Requests.
- Recommend configuration Changes to the Technology Stack.
- Apply Changes to Third Party Software in accordance with step-by-step instructions provided by Customer.
- Proactively monitor system performance, as appropriate.
- Provide input on Customer’s capacity planning, including the assessment of the potential impact of an increase in End Users, peak system periods, and Customer’s Concurrent Manager utilization.
Key Experience :
Disclaimer :
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only :
Canada : Hiring Range from $76,700 to $167,000 CAD per annum.
US : Hiring Range : from $45.53 to $95.91 per hour; from $94,700 to $199,500 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Oracle US offers a comprehensive benefits package which includes the following :
About Us :
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.
Disclaimer :
Oracle is an Equal Employment Opportunity Employer
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Salary : $94,700 - $199,500
