Supply Chain Cloud Support Director/Sr Director

Oracle Supply Chain Cloud Support Director / Sr Director in Honolulu, Hawaii

Job Description

As part of (ASE), Fusion Supply Chain (SCM) Cloud Support team is expanding to support our rapidly increasing customer base. We partner with Development, Product Strategy Cloud Operations, Customer Success, Oracle consulting and our customers worldwide to solve complex challenges daily. It's a unique opportunity to be part of the future of Oracle SaaS Support for Oracle's latest Fusion Supply Chain, Manufacturing, and Procurement Applications and help drive service delivery to benefit our customers, employees and the organization overall.

As a Director / Senior Director, you will have direct responsibility for meeting the strategic, operational performance, utilization, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. You will work closely with several senior managers and their global teams, whose focus is to provide technical and functional support to our customers worldwide (during Implementation and post-production) and ultimately drive complete resolution of each service incident, while also serving as an advocate for customer needs. These teams typically operate in a fast-paced environment and involved in troubleshooting service incidents, both independently and in collaboration with Product Development (Fusion Applications & Fusion Middleware) and Cloud Operations teams, often ending in resolving complex issues related to application setup, configuration, design defects, cloud services and infrastructure.

Responsibilities

This position can be remote, or based in either our Colorado Springs, or Orlando, FL Support Center and will be directly responsible to recruit, train, coach, appraise, manage performance and retain the best and the brightest - Managers / Sr Managers / Support professionals within Oracle SCM Cloud. You will be responsible for one or more functional areas within Oracle SCM Cloud & work closely with other Fusion Cloud support teams in the US, India, and Romania, to manage flawless service delivery to our global clientele. You will be responsible to manage global teams and will also work directly with our customers, partners, implementation success managers, customer success managers across the globe, and help manage service delivery on escalated issues. The right candidate will foster a work environment that encourages information and knowledge sharing, team-based resolution activity, cross training, and an absolute focus on resolving customer cases as quickly and effectively as possible.

EDUCATION, EXPERIENCE & SKILLS

• Master's degree (or equivalent experience) in related technical, functional, or professional domain (Computer Science, Mechanical, or Industrial Engineering, Supply Chain, Logistics etc). Other qualifications with adequate experience may be considered.
• Eight or more years of hands-on experience in software development, implementation, or technical support & services delivery.
• Six or more years of management experience in a fast-paced Application Development or support environment preferred.
• Past experience in functional ERP and SCM Applications, middleware and / or cloud support services preferred.
• Functional skills (preferred) in Supply Chain / Procurement / Manufacturing / Warehousing / Transportation applications – Order to Cash, Procure to Pay, Ideation to Commercialization, Plan to Build etc.
• Technical skills (preferred) in areas such as : Middleware, web servers, ADF, IDE, Java, XML, SQL.
• Demonstrated record of success in customer engagements and strategic account management.
• Proven situation-management, escalation management skills including partner, customer and cross line-of-business collaboration.
• Thrive managing and growing customer relationships at the senior executive level.
• Ability to articulate and solve complex business and technical problems.
• Customer-Centric focus on high quality service, delivery, and retention.
• Passion for leading teams and providing mentorship and coaching.
• Excellent verbal and written communication skills.
• Highly logical, analytical, and innovative thinker.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

US : Hiring Range in USD from : $139,400 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer :

Oracle is an Equal Employment Opportunity Employer

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Salary : $139,400 - $291,800