What are the responsibilities and job description for the Support Services Owner - Oracle Health position at Oracle?
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we’re looking for a Support Services Owner to drive success as part of our Support team. Join us and create the future.
What you will do
As a Support Services Owner on the Support Organization, you will work in a team environment to be accountable for Oracle Health client relationships. As you work with Oracle Health clients, you will perform the below responsibilities. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.
- Manage complex external client relationships with a high degree of variability
- Influence client support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross-organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Job career level will be IC2/IC3 – dependent on successful candidate
What we will offer you
- A competitive salary with exciting benefits
- Flexible working options so you can do your best work
- Learning and development opportunities to advance your career
- Employee resource groups that champion our diverse communities
- Core and flexible benefits
- An inclusive culture that celebrates what makes you unique
Career Level - IC3
Responsibilities:
Required Experience
- Bachelor's degree, or equivalent relevant work experience
- At least 2 years of experience in Customer/Account management, or related experience
- Fluent in English and Swedish
Preferred experience
- Cerner millennium experience
- Client relationship/Service Management experience
- Knowledge of ITIL Functions specific to Change Managemen
- Experience working in Application Managed Services or SolutionWorks business units
- Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
Expectations
- Willing to participate in on-call rotation as needed
- Willing to travel to client site as needed
- Willing to work from assigned work location
