What are the responsibilities and job description for the Support Technician position at Oracle?
As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real
time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited
to: user support of business applications, troubleshooting of technical problems and acting as a liaison between
customers and resolving groups.
Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and
making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on
routine work and general instruction on new assignments. Exceptional customer service and interpersonal skills.
Strong written and verbal communication skills. Ability to organize, prioritize, and manage multiple tasks
simultaneously.
Career Level - IC0
Qualifications:
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $16.49 to $31.49 per hour; from: $34,300 to $65,500 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Responsibilities:
As a Support Technician I, you will provide day-to-day technical support for end-user hardware and software needs
and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop,
telecom and network systems including hardware, application software, operating systems and connectivity. Your
responsibilities will include troubleshooting hardware and software issues and document resolution and support as
needed in addition to installing, configuring, and updating end-user desktop and laptop software with the backing as
needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge
transfer forums to identify and resolve problems as well as contributing to all phases of desktop or telecom support,
including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software,
hardware, operating systems, and operating system configuration issues. Finally, you will perform telecom moves,
adds and changes (MAC work) for end users with limited support.
Salary : $16 - $31
