Surgical Assistant/Receptionist - Oral Surgery

Surgical Assistant/Front Desk Reception:

Oral & Facial Surgery Center is a two doctor oral surgery practice with locations in both Joplin MO & Pittsburg KS. We are fast-paced, supportive, challenging and our goal is to provide the highest quality care and the most advanced surgical techniques in oral and maxillofacial surgery.

Established oral and maxillofacial surgery practice with a reputation for excellence in patient care is currently seeking a full-time surgical/dental assistant (30-40 hrs/week) that would also staff the front desk reception desk. We are looking for a motivated, honest, and dependable individual with excellent communication skills and the ability to work effectively with others as part of the patient care team.

Surgical Assistant duties include: chairside assisting during oral surgical procedures; monitoring, recovery, and discharge of surgical patients under guidance of doctors and nursing staff; preparation of rooms and instruments preoperatively and room turnover postoperatively; instrument cleaning and sterilization; taking dental x-rays; preparing patients for surgery, including taking vital signs, review of medical history, and postoperative education; taking impressions; and equipment maintenance. Previous experience in these areas as well as CPR certification and DAANCE training is beneficial but not required.

Front desk reception duties include:

• Greeting patients and making an excellent first impression
• Manage the front desk area, ensuring a clean and organized environment
• Answering the telephone and properly scheduling appointments, answering questions, forwarding calls appropriately, taking messages
• Checking, sorting and managing email communications
• Entering and scanning information into the patient's electronic medical records
• Maintain accurate and up-to-date patient records, adhering to HIPAA regulations
• Sorting and managing incoming and outgoing mail
• Communicating effectively with referring offices for the coordination of patient care
• Any other duties as assigned or necessary
• Previous experience with dental/medical reception, dental/medical terminology, computer and EMR applications, healthcare insurance, and general office/clerical procedures would be highly beneficial.

Starting pay range is $18-$22 per hour and is commensurate with experience. Benefits include paid time off, paid major holidays, health insurance plans, participation in 401K and more. Full-time schedule is an average of 30-40 hours per week.

This is a rare opportunity to become a part of the team at an excellent oral and maxillofacial surgery practice. The person hired for this position would work in both the Joplin and Pittsburg offices, depending on the current staffing needs. If you are interested in a rewarding career opportunity please forward a cover letter, resume and list of references for consideration.

Core duties and responsibilities include the following. Other duties may be assigned.

• Review patient schedule and correlating charts one day prior to ensure readiness for treatment.
• Opens office and operatories by turning on all computers, setting up sterilization for the day, and ensuring rooms are ready for the first treatment.
• Obtains and records medical and dental histories and vital signs of the patient and communicates this information to the doctor.
• Obtains dental radiographs and cone beam scans on patients and reports findings to the doctor.
• Provide a high level of patient experience through communicating comfort options, patient education, and treatment expectations.
• Assists doctors in the management of medical and dental emergencies.
• Provides post-operative instructions prescribed by the dentist.
• Maintains clinical notes for patients documenting pertinent information in the patient charts.
• Collaborates with front and back office to ensure doctors’ schedules run smoothly and efficiently in addition to communicating treatment plan with Front Desk team.
• Protects patients and employees by adhering to infection-control policies and procedures.
• Properly closes out operatories at the end of shift to assure operatories are clean and restocked and patient ready.
• Maintains dental & medical supplies inventory by checking stock to determine inventory level, anticipates needed supplies, and communicates the need to the Manager.
• Maintains patient confidentiality per HIPAA.
• Assists with daily office cleaning responsibilities.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:

High school diploma or equivalent

EXPERIENCE:

Surgical or Dental Assistant experience

Knowledge of oral surgery or dental practice and procedures preferred

Knowledge of dental radiographs

Knowledge of dental software programs

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

• Technical Skills – Assesses own strengths and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
• Written Communication – Writes clearly and informatively; able to read and interpret written information
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Are you willing and able to work at either our Joplin, MO location or Pittsburg, KS

location, as needed?

Work Location: In person

Salary : $18 - $22