Patient Account Advocate

The following position is for employment with:

Oral and Facial Surgery Centers of Washington
2910 South Meridian #120, Puyallup, WA, 98373

POSITION PURPOSE

Join our dynamic team as an RCM Patient Account Coordinator, where you'll play a crucial role in managing the revenue cycle for our clinic in partnership with the RCM team. Under the direct and indirect supervision of the Practice Manager, you'll ensure the smooth handling of medical and dental claims, payments, and accounts receivable, supporting both patients and our practice to achieve optimal outcomes and care.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Utilize your excellent computer skills to efficiently navigate and manage our practice software systems.
• Exercise discretion and independent judgment to resolve billing disputes and coverage issues with minimal supervision.
• Review and send out daily claims ensuring precision and correctness.
• Handle daily insurance payments, ensuring timely collections from patients and insurers.
• Conduct thorough reviews of patient accounts receivables, audit accounts, and send out statements.
• Make collection calls and manage patient payments effectively.
• Contact insurance carriers to follow up on outstanding claims promptly and efficiently.
• Perform daily credit and balance reports for the office, ensuring financial accuracy.
• Stay informed about Medicaid regulations and guidelines to ensure compliance.
• Utilize insurance portals accurately to check claim status and enter claims.
• Run and complete required reports and tasks within the given deadlines.

MINIMUM QUALIFICATIONS

• Always maintain the highest level of confidentiality adhering to HIPAA standards.
• Follow strict safety guidelines and procedures according to OSHA and office standards.
• Adhere to all office policies diligently.
• Maintain a positive rapport with patients and team members through excellent interpersonal skills.
• Effectively communicate verbally with patients and staff in a clear and professional manner.
• Work efficiently with a keen eye for detail.
• Adapt to changing job duties and work schedules as needed.
• Understand basic math and accurately read patient ledgers.
• Demonstrate active listening by fully engaging in conversations, understanding points being made, asking relevant questions, and avoiding inappropriate interruptions.
• Exhibit good reading comprehension by understanding written sentences and paragraphs.

Previous Experience/Education:

• Insurance Verification: 1 year (Preferred)
• Dental Billing: 2 years (Preferred)
• Medical Billing: 1 year (Preferred)

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.