What are the responsibilities and job description for the Front Desk Agent/PT (Hotel Experience Required 1yr) position at Oram Hotels?
About us
Oram Hotels, we are professional, agile and engaging.
Our work environment includes:
- Modern office setting
- Growth opportunities
About us
Oram Hotels is a hospitality management business in San Diego and Oceanside area. We are professional, innovative, fast-paced environment, we are looking for Front Desk Agents. At Oram Hotels, we look for innovative leaders, the people who want to rise to the top. Oram Hotels allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us providing exceptional guest experiences . We want to and retain associates that are engaged in our culture and passionate about hospitality. We are looking for candidates with a great smile, a warm welcoming attitude and a positive hospitality vibe that each guest will recognize and feel. We look forward to hearing from you! Apply Today!
Our receptionists are responsible for greeting people at the front desk, answering incoming calls, managing customer billing requests and other clerical duties. We're seeking bright, pleasant individuals who can be easily trained and take direction from our management team. The ideal candidate will combine a friendly persona with a discreet approach to ensure that your experience here is a positive one.
Responsibilities:
- Greet customers in a friendly manner at all times.
- Answer the phone in a timely and professional manner.
- Monitor the area of reception and lobby areas to ensure the safety of guests, staff, and property.
- Answer questions about hotel services and facilities.
- Direct guests to the appropriate department or person.
- Assist guests with luggage, valet parking, and room delivery.
- Provide after-hours assistance for room service, housekeeping, and others as needed.
- Know when to refer guests to supervisor or manager.
- Know when to refer customers to another company.
- Deal effectively with difficult guest or complaints.
Qualifications
- Customer service experience in a hospitality setting
- Proficiency in front desk operations and guest services
- Strong communication skills and phone etiquette
- Previous hotel experience preferred
- Ability to work effectively in a fast-paced environment
- Multilingual or bilingual skills a plus
- Familiarity with multi-line phone systems and night audit procedures
- Knowledge of hotel management and guest relations
- Experience in a resort setting would be beneficial
Job Type: Part-time
Pay: $21.50 per hour
Expected hours: 8 – 24 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Relocate:
- San Diego, CA 92101: Relocate before starting work (Required)
Work Location: In person
Salary : $22
