Branch Administrator & Security Officer

General Summary: 

The Branch Administrator and Security Officer is responsible for all branch operations and security policies and procedures.  This position provides administrative support and handles various operational functions to ensure that all branch locations are operating in an efficient manner.  Ensures compliance and uniformity with established Bank policies and procedures, and acts as a key contact for the branches regarding operational questions.   Manages the evaluation of branch operational services and makes recommendations, and resolves issues that affect the ability of the branch to provide prompt and responsive customer service.  This position indirectly oversees the operations staff in the branch locations and directly manages the Branch Service Manager III, the Client Service Manager in the Goshen Office and the Facilities Manager.   

This position requires a high level of decision-making and problem solving on multiple operational or administrative related items. Ensures all Policies and Procedures are in place and are adhered to across the branches by visiting locations regularly and collaborating with staff.  Responsible for coordinating proper training for all branch operations related items.  This position requires a focus on process improvement to recognize efficiencies within the branch network.  Handle/facilitate all requests from auditors related to branch operations.  

This position also acts as bank’s Security Officer. Participates in security groups and maintains a good working knowledge of recent security events in our marketplace and beyond.  Ensure all staff receives any necessary security training. This position is also responsible for security oversight of all bank facilities and locations.  

The Branch Administrator and Security Officer also oversees all Facilities of the bank,  including routine maintenance,  payment of invoices,  branch renovations,  opening new offices and closures.  

Essential Duties and Job Responsibilities:

Branch Operations

1. Oversee all Branch activity and ensure compliance to bank policies and procedures. 
2. Maintain all branch operations and security policies and procedures.
3. Point of contact for all branch operation’s related questions; “help desk” assistance to field related to new account openings and transaction processing.  
4. Visit each branch location regularly to provide on site support,  collaborate with branch staff,  identify training needs and monitor service levels.    
5. Conduct cash counts, reviews of appropriate paperwork, logs and processes at each branch location via the branch review process, at least twice per year. 
6. Train and coach branch staff as appropriate as procedure changes and new products and services are introduced. 
7. Directly manages the Branch Service Manager III and the Client Service Manager in Goshen and indirectly manages the branch operations staff, including float staff.    
8. Emergency Preparedness, maintain the bank’s Business Continuity plan for the branches.
9. Facilitate any new location openings/changes, handling all supply orders, regulatory signage, to ensure the location is sufficiently staffed and operational.  
10. Hold monthly branch operations meetings to keep the staff up to date on any policy and procedure changes, address any recent issues, etc.
11. Work to improve processes to create efficiency in the branches.  
12. Actively participate on projects that involve branch operations. Be able to lead a small to medium sized project.   
13. Maintain the bank’s job aides/manuals/procedures to assist the field in transaction processing.   

Security Officer/Facilities Management

1. Oversees the Facilities Manager and all activities included in that role.
   1. Vendor oversight
   2. Maintenance across the bank 
   3. New branch builds
   4. Branch location moves or closures
   5. Oversight of staff seating 
2. Oversee the bank wide supply ordering system.  Review usage reports and raise any issues to management. 
3. Attend and actively participate on security groups and develop/maintain a network of peers
4. Secure the overall physical safety of the Bank
5. Protect people, assets, and property through the development and administration of a comprehensive and proactive security program.
6. Report the Security Program to the Board of Directors annually.  
7. Develop and conduct security and safety training to all bank employees 
8. Manage and maintain all alarm systems; first responder to all branch related incidents
9. Monitor and maintain video surveillance systems and equipment

EDUCATION, CERTIFICATION, EXPERIENCE:

Education:   

Required: College Degree or 10 Years Branch Operations and Security and Management Experience

Preferred: College Degree and 15 Years Branch Operations and Security Operations Management Experience 

Experience: 

Required:   10 Years Banking Operations and Management Experience 

Preferred:  

KNOWLEDGE, SKILLS, ABILITIES:

1. Leadership - This position requires someone with strong communication skills. Need the ability to maintain a positive demeanor, handle difficult situations and have an open mind. Needs to be able to handle change and pressure. Needs to coach, cross train and motivate employees. Needs the ability to assist clients and employees in a professional manner. Must be able to supervise off site staff in an effective manner. 
2. Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information, employee records, and security and closing procedures.
3. Communication- This position has a high level of contact with the public and departments. This position also interacts with a large number of internal and external contacts.   Must be able to communicate effectively with vendors as needed. 
4. Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized.  Decisions need to be made in the best interest of the bank while mitigating any risk to loss.  Must be able to handle various processes at the same time.  
5. Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, etc.  Should be familiar with copier/scanner/shredder equipment.  

WORK ENVIRONMENT:

• Working Conditions:   Flexibility to work additional hours including nights, weekends and holidays, as required. Typically the noise level in the work environment is low to moderate. Will have high volume of interactions in person and over the telephone. Fast-paced environment. May experience occasional job stress in response to job demands.   

PHYSICAL DEMANDS:

1. Frequently required to sit for prolonged periods of time.
2. Frequently required to talk and hear.
3. Normal range of vision and hearing abilities required.
4. Mobility required greeting and assisting employees and visitors.
5. Frequently required to skillfully operate a computer, telephone and other standard office equipment.
6. Regular travel between all locations of the bank.
7. Occasionally travel outside of work location to attend meetings and training programs.
8. Occasionally lift and/or move up to 20 pounds. 

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.  

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.