General Summary:

Provides client service support to Portfolio Management teams by obtaining, analyzing and verifying the accuracy of client account information and provide a smooth onboarding process for clients. Initiates and/or implements transactions as needed in order to ensure that an excellent standard of service and a high level of client satisfaction are maintained.

Essential Duties and Job Responsibilities:

RM

1. Attend client meetings to prepare and open new client accounts by collecting and analyzing client information and process client transfer of assets.

1. Prepare client proposal and review documents, attend client review meetings as required.

1. Initiates required action for response to client service requests for ACH, check requests, wires, names/address changes, etc.

1. Ensures and provides quality service to clients when answering telephone calls in order to resolve any client concerns or issues.
2. Prepares client correspondence in order to ensure excellent service.

1. Develop and implement relationship management strategies to deepen client relationships and provide superior client service.

CSA

1. Receives processes and verifies the accuracy of downloading data utilizing the portfolio management software.
2. Performs assigned system maintenance by updating cost-basis to keep accurate records for the client.
3. Act as Liaison to custodians.
4. Prepare, distribute and track annual Required Minimum Distributions to all eligible accounts.

OTHER RESPONSIBILITIES

1. Other responsibilities as assigned by management.
2. Position requires regular communication with management, personnel and clients

EDUCATION, CERTIFICATION, EXPERIENCE:

Education:

Required:

Preferred: Some college / degree

Experience:

Required:

Preferred: 3-5 years financial industry experience

KNOWLEDGE, SKILLS, ABILITIES:

1. Need to be able to work closely with people and have excellent communication skills, both oral and written.
2. Confidentiality- The position has access to all client information and securities holdings.

1. Needs to be able to prioritize work flow and be able to communicate ideas clearly. Must be able to multi-task and work under pressure. One bad decision can have long term effects on firm reputation and client satisfaction.

WORK ENVIRONMENT:

1. Working Conditions - Job requires both office and travel to meet with clients.
2. Equipment Operations – This position requires proficiency in Microsoft Office Suite, Salesforce, Tamarac, and NETX360.

PHYSICAL DEMANDS:

1. None

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Hudson Valley Investment Advisors, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.

This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.