Senior Loan Servicing Administrator

General Summary: 

The Senior Loan Servicing Administrator is responsible for maintaining continuous oversight of the loan servicing portal for requests assigned to them, ensuring timely and accurate processing of loan-related requests, including loan payments, research, statements, participation remittance, payoffs, and advances. This role also involves monitoring the loan origination system for loans assigned for booking, which may include commercial, consumer, and residential loans, whether new, renewed, extended, or modified. The Loan Servicing Administrator ensures compliance with regulatory requirements and internal policies and contributing to a seamless client experience.

Essential Duties and Job Responsibilities:

1. Continuously monitors the loan servicing portal for assigned requests including loan payments and payoffs, research, statements, participation remittance, loan advances, weekly rate changes and any other requests types.  
2. Continuously monitors the loan origination system dashboard for assigned loans to be boarded, including commercial, consumer and residential loan types.   Books new, renewed, extended, or modified loans with precision and attention to detail.
3. Reviews daily system reports to monitor for potential issue resolution, clearing of non‐posts, review of new loans, interest fluctuation, note exceptions, rate-payment change forecast errors report, rate change forecast and transaction exception reports for supervisor approval.
4. Review and approval of loan servicing daily batch requests, verifying accurate transaction codes and descriptions align with department naming conventions are utilized and proper supporting documentation has been provided for review and approval  
5. Communicate professionally and effectively with internal teams and clients to resolve inquiries and provide exceptional service.
6. Ensure accuracy, timeliness, and compliance in processing loan servicing activities at all times for audit readiness.
7. Maintain accurate records and documentation. Participate in audits and quality control reviews to maintain high standards of accuracy and compliance.
8. Facilitates the loan payoff process providing payoff statements, mortgage satisfactions and cancellation of assignment of leases and rents and releasing of other liens (UCC‐3, MV‐901) interfacing with attorneys and title companies and notification to borrower of lien/collateral release and termination of tax monitoring service.
9. Processing insurance and other post-closing follow up items utilizing tracking reports. Documenting efforts and correspondence in accordance with procedures. 

1. Processes loan payments via the Bank’s lockbox and other channels, including monthly participation remittance.
2. Timely clearing and monitoring of General Ledger entries for monthly General Ledger Reconciliations. 
3. Demonstrate compliance with banking lending laws and regulations as defined by the Bank’s policies and procedures.  Exhibit commitment to training and keeping current with changes in the regulatory environment.   
4. Assume other duties including cross-training, assistance in compiling information for loan audit preparation and projects as assigned.

OTHER RESPONSIBILITIES

1. Other responsibilities as assigned by management.

EDUCATION, CERTIFICATION, EXPERIENCE:

Education:

Required: High school diploma or equivalent

Preferred:

Experience: 

Required: Minimum of two years in Banking Industry / Administrative Experience

Preferred: One to three years experience with loan servicing

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of banking industry regulations as well as internal processes and controls, procedures and workflow specifically in loan operations and commercial closings.
• Ability to operate effectively in a team environment as well as be able to work independently.
• Ability to meet deadlines and work in a fast paced environment and demonstrate a proven track record of multi-tasking with a strong sense of urgency.
• Must be detail oriented and organized with excellent follow up, written and verbal skills.
• Demonstrate ability to apply required regulatory and policy requirements when making decisions

WORK ENVIRONMENT:

• Working Conditions:   Office environment
• Equipment Operations: 

PHYSICAL DEMANDS:

• Must be able to lift a minimum of 15lbs

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.  

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.