What are the responsibilities and job description for the Account Director position at Orange Business?
Company mission statement
Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Provides overall account management, account development, relationship and sales revenue development on large multi-national accounts. In support of solution development and delivery, responsible for coordination of work activities cross functional teams and business units. In support of building strong customer relationships and addressing customer requirements with appropriate communications solutions, the Account Director has a strong understanding of the industry their customer belongs to, as well as a broad understanding of the capabilities provided by Orange Business.
Key Accountabilities :
- Drives growth in revenue, margin and the number of services / solutions by increasing customer satisfaction and developing strategic relationships to align solutions to a customer's Business and IT initiatives.
- Engage with customers at the Executive level to understand their overall strategy and key business drivers; develop a roadmap with the customer that facilitates progression towards the expansion of Orange products and services.
- Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer's respective business needs; deepen and widen relationships with a longer term focus.
- Thorough understanding of the customer's business and IT strategy; map these requirements to industry trends, as well as with existing and future customer requirements where Orange solutions can provide value.
- Accountable for overall client management, account development - growth, relationship and sales development. Working with the expanded team to design overall account strategy and direction
- Act as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction.
- Liaise with appropriate Business Units for subsequent actions pertaining to issues with the authority of representation across organizational and departmental boundaries. Awareness and understanding of escalations.
- Ensure maximum customer exposure and response to business development requirements through a proactive approach of periodic reviews with key contacts within the organization.
- Ensure that all account plans, organizational charts, and related documentation at both the executive summary level and line management detail level are kept current.
- Ensure accuracy and timeliness of reporting in / from systems :
Sales pipeline in Salesforce / Customer Links
Revenue forecast
All regular and ad hoc sales reports and analysis as required from management
About you
Ability to :
Education, qualifications, and certifications
Degree in Business, Finance or other relevant field (or equivalent)
Other (Desirable)
Experience
Additional information
Equal Employment Opportunity
Regardless of your age, gender identity, race, ethnic origin, religion / belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer : don't hesitate to tell us about your specific needs.
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