What are the responsibilities and job description for the Prehospital/Continuous Quality Improvement Coordinator (Emergency Medical Services Coordinator) position at Orange County, CA?
Salary : $98,134.40 - $118,393.60 Annually
Location : Santa Ana, CA
Job Type : Full-Time
Job Number : 5709HP-1124-042 (O)
Department : Health Care Agency
Opening Date : 11 / 15 / 2024
Closing Date : Continuous
CAREER DESCRIPTION
Prehospital / Continuous Quality Improvement (CQI) Coordinator
Emergency Medical Services Coordinator)
In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date :
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11 : 59 p.m. (PST) on the day the County's needs are met.
The first round of considerations will be on Friday, November 22, 2024, at 11 : 59 p.m. (PST). Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.
This recruitment will establish an open eligible list. This list will be used to fill current and future Emergency Medical Services Coordinator vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and / or lower classifications.
HEALTH CARE AGENCY The , is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
EMERGENCY MEDICAL SERVICES
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.
THE OPPORTUNITY
HCA is seeking a dynamic and innovative person to fill an EMS Coordinator role in the Clinical Systems Prehospital / Continuous Quality Improvement (CQI) section. This position ensures that CQI processes in place are meeting the local need of determining overall effectiveness, quality, and appropriateness of pre-hospital activities. Including but not limited to the evaluation of Base Hospital standing orders and treatment guidelines followed by paramedics, mobile intensive care nurses, and critical care / specialty transport personnel.
Responsibilities of the EMS Coordinator may include, but are not limited to :
- Evaluate overall effectiveness, quality, and appropriateness of triage and care decisions of prehospital providers in the delivery of medical, stroke, cardiac, pediatric, and trauma care
Evaluate Base Hospital standing orders and treatment guidelines followed by paramedics, Mobile Intensive Care Nurses (MICN), and critical care / specialty transport personnel
Develop, coordinate, evaluate, and monitor continuous quality improvement (CQI) programs specific to the position in collaboration with EMS Chiefs and Base Hospital Coordinators
Abstract and analyze data obtained from county data systems and CQI programs in order to monitor, coordinate, and make recommendations
Participate in and conduct quality assurance and quality improvement studies
Collaborate with Facilities Coordinator to review and prepare for facility designation surveys
Collaborate with Health Disaster Preparedness section by monitoring prehospital system disaster response and coordinating prehospital system involvement in drills and exercises
Administer Mobile Intensive Care Nurse (MICN) testing and Base Hospital Physician approvals; collaborate with Base Hospital Coordinators on MICN training and updates
Administer temporary unit activations for special and scheduled events
Maintain the prehospital exposure Designated Officers list and coordinate with Public Health to facilitate prehospital exposure processes.
Establish and maintain cooperative working relationships with external partners including, but not limited to : prehospital care providers, healthcare facilities, law enforcement, local and regional partners, State agencies, and Federal agencies
Facilitate and complete projects in a thorough and timely manner, as assigned
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess a valid Paramedic License issued by the California Emergency Medical Services Authority (EMSA) or a valid Registered Nurse license issued by the California Board of Registered Nursing.
Additionally, the ideal candidate will possess extensive knowledge and / or experience in the following competencies :
Technical Knowledge | Technical Expertise
Analyze and interpret Federal, State, and local regulations, policies, and procedures regarding EMS patient care with ability to apply these to current programs and projects
Recommend, develop, and revise policies and procedures
Perform quality assurance and quality improvement
Monitor pre-hospital providers' adherence to State and local policies and procedures
Investigate problems, complaints, and inquiries related to pre-hospital providers
Evaluate and update paramedic accreditation and training as dictated by current standards
Prepare, maintain, and distribute training materials for annual system updates
Effectively utilize Orange County Medical Emergency Data System (OC-MEDS) to support job functions
Develop, monitor, analyze, interpret, and present quality measures and initiatives, including clinical outcomes and continuous quality improvement (CQI) plans
General understanding of purposes, goals, and responsibilities of a Local Emergency Medical Services Agency (LEMSA)
Understanding of EMS System and emergency medical care practices and procedures, preferably in an EMS System that utilizes Base Hospitals and Mobile Intensive Care Nurses (MICNs)
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Problem Solving and Analysis | Continuous Quality Improvement
Apply critical thinking, problem solving, and collaborative approaches to improve EMS program services
Perform effective research and record keeping relevant to program area
Apply modern administrative methods and procedures, write business correspondence, prepare, and analyze statistical and evaluation reports
Define problem areas; collect, interpret, and evaluate program operational data; validate conclusions; define, select, and recommend alternatives to achieve effective long-range program operation; anticipate consequences of decisions
Identify problem areas, gather, analyze, and assess operational data to validate conclusions; define objectives, and recommend alternatives to ensure effective long-term program operations; anticipate the potential consequences of decisions
Written and Oral Communication Skills | Relationship Building
Work and communicate effectively with various levels of an organization and in situations requiring instructing, persuading, negotiating, consulting, and advising
Facilitate meetings to achieve consensus and foster cooperation
Present written and verbal correspondence, reports, and materials in a clear manner, with correct and comprehensible terms ranging from general notes to concepts; present recommendations concisely and logically to participate agencies
Coordinate services and establish and maintain cooperative and effective working relationships with public agencies, physicians and other medical professionals, representatives of interested community groups, institutions, and the public
Exhibit principles and techniques for effective leadership and teamwork
MINIMUM QUALIFICATIONS
Please click here for the minimum qualifications for Emergency Medical Services Coordinator as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum and desirable qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.
Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the more qualified candidates will be placed on the eligible list.
Based on the Agency / Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.
Eligible List : Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
ADDITIONAL INFORMATION
E-MAIL NOTIFICATION
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account.
Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam / junk folders, and / or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com .
NOTE : User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
For detailed information on how to apply, click
FREQUENTLY ASKED QUESTIONS :
Click for additional Frequently Asked Questions.
For more information regarding this recruitment, please contact Mariah Cuellar at (714) 834-3179 or
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidayswe also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types / Benefits.
Click for information about benefits offered to County of Orange employees.
INSTRUCTIONS : You are required to provide full and complete responses to the questions asked. The information you provide will be evaluated and rated to determine your qualifications, so please be descriptive and include all information requested in your responses. Failure to do so will result in an automatic "disqualification." Incomplete information will result in a lower score. NOTE : Responses such as "see resume" or copy and paste of work experience are not a qualifying response and will not be scored. Supplemental questions are designed to help you present your qualifications for this position. Your qualifications for this position will be rated based on the information that you supply. Please provide succinct, concise, descriptive, and detailed information for each question. Resumes will not be accepted in lieu of completing these questions. If you do not have experience in an area, please write "N / A" for the appropriate questions.
Select the license / certification option(s) that best describes your qualifications for the Emergency Medical Services Coordinator position.
If you indicated possession of any of the license / certification from Question 2, please provide the certification, license, or registration number below or indicate that you have attached verification to your application. If you marked "None of the above", please input "N / A" below.
Select the option below that best describes your years of experience that demonstrates your qualifications for the Emergency Medical Services Coordinator position.
Please describe in detail your recent work experience as it relates to Emergency Medical Services (EMS). In your response, please include the following :
Please describe your experience coordinating a program or long-term project, including :
Please describe your experience applying the regulatory aspects of Emergency Medical Services (EMS) as they relate to prehospital care. In your response, include your years of experience and scope of work performed. If you have no experience, please write N / A.
Please describe your experience administering continuous quality improvement (CQI) processes to meet the local need of overall effectiveness, quality, and appropriateness of prehospital activities, including :
Required Question
Salary : $98,134 - $118,394
