Operations Assistant Manager

Job TitleOperations Assistant ManagerLocationClerk of Courts - Orlando, FL US (Primary)CategoryManagementSalary Grade$27.40 - $36.29Job TypeFull-timeJob DescriptionJob OverviewPerform general managerial / administrative duties for the assigned Division within the Clerk of the Courts. Primary assistant to the Operations Manager charged with the responsibility for planning, coordinating, supervising, budgeting, and controlling assigned resources to achieve organizational / divisional objectives. Reports directly to the Operations Manager for the assigned Division. Essential Duties

• Perform any or all of the duties described below. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Manage day to day operations of the division by assigning, scheduling and reviewing the division workload and priorities.
• Develop employees in their knowledge, skills, abilities and competencies for performance and professional growth.
• Coach and counsel direct reports on performance expectations, policies and procedures.
• Facilitate and participate in division meetings to discuss updates and operational goals, Manage the full employee performance management cycle from goal setting through the annual review.
• Assemble and participate in the process improvement teams to identify opportunities for the division and organization to improve operational processes and systems.
• Review data to identify any patterns, trends etc. to ensure quality and timeliness of work and to identify opportunities for improvement.
• Assists in the hiring process by identifying the current divisional requirements from selection to onboarding.
• Develop and manage the divisions training plan to ensure knowledge of job functions.
• Manage employees' time and attendance for payroll and divisional coverage.
• Address and mediate conflict within the division and determine the appropriate course of action.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Develop and maintain constructive and cooperative working relationships with external agencies and business partners.
• Foster a productive work environment.
• Participate in and support the organizational strategic plan through alignment of divisional initiatives and projects to support the realization of the strategy.
• Communicates with coworkers, management, staff, the general public, and others in a courteous and professional manner.
• Must be able to travel to other work locations
• Perform same sex marriage ceremonies.Job RequirementsMinimum QualificationsRequired :
• Associate's preferred. A minimum of three years of progressive leadership experience or combination of education, training and experience of more complex and challenging assignments.Knowledge
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer service such as customer needs assessment, meeting quality standards for services, and the evaluation of customer satisfaction.
• Knowledge of business and administrative principles and how business works such as planning, resource allocation, management techniques, coordination of people and resources and any information that affects the organization
• Knowledge of principles and procedures for managing such as interviewing, hiring, onboarding, employee relations, and performance management.
• Knowledge of the court system, statutes, administrative orders, court procedures and regulations to ensure the proper interpretation and application of the laws. (preferred)
• Knowledge of Clerk of Courts organizational operational policies, processes and procedures. (preferred)Skills
• Skilled at an intermediate level in using Microsoft Office (Word, Excel, Outlook, PowerPoint); typing 25-40 words per minute.
• Skilled in operating computers, office machines such as calculator, printer, phones, fax, scanner, copier, cash handling machine etc.
• Skilled in Odyssey to manage and track case information utilizing the workflow queues. (preferred)
• Skilled in MUNIS Self-service and Live) to manage time and attendance. (preferred)
• Skilled in HRSmart / Deltek to manage performance, learning and career development. (preferred)
• Skilled in effectively communicating in a variety of settings. (preferred)Abilities
• The ability to express ideas, thoughts, and concepts clearly in writing; ensuring documents have correct and appropriate organization, structure, and format; uses correct and appropriate grammar, language, terminology, tone and style; uses a variety of communication modes appropriate to the situation.
• The ability to listen and understand information and ideas presented through spoken words and sentences.
• The ability to verbally communicate information and ideas so others understand.
• The ability to understand written text in English such as general instructions, email messages, letters from customers and work related documents etc.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Physical Requirements
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Hearing - Frequently
• Speaking - Frequently
• Carrying - Occasionally
• Pushing - Occasionally
• Lifting - Occasionally
• Pulling - Never
• Climbing - Never
• Balancing - Never
• Stooping - Occasionally
• Kneeling - Occasionally
• Crouching - Never
• Reaching - Frequently
• Driving - Occasionally
• Vision - Continuously# of Hires Needed1Closing Date

Salary : $27 - $36