Systems Support Analyst (Multiple Vacancies) - $1,000 Sign On Incentive

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions

Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates, reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support

Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.

Representative Duties/Assignments

• Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.
• Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
• Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
• Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
• Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
• Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
• Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
• Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.
• Provides on call support as needed 24 hours a day, 7 days a week.
• Performs other related duties as assigned.
  
  
  

Minimum Qualifications

Bachelor's Degree from an accredited institution in Computer Science or closely related field and one year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training and experience. Technical and support level knowledge of all Microsoft Productivity products. Knowledge of data networking, both wired and wireless Experience using computer diagnostic tools.

Preferences

• Experience:
• A proven track record in developing, implementing, and maintaining business continuity and disaster recovery plans in a supervisory or leadership role.
• Experience conducting risk assessments, business impact analyses, and crisis management drills.
• Certifications:
• Professional certifications such as Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), or ISO 22301 certification are strongly preferred.
• Strong Analytical and Problem-Solving Skills:
• The ability to assess risks and vulnerabilities systematically and recommend effective mitigation strategies.
• Exceptional Leadership and Communication Skills:
• Experience leading cross-functional teams and communicating effectively with stakeholders at all levels of the organization.
• Technical Proficiency:
• Familiarity with business continuity management software and tools, as well as the ability to leverage data for decision-making and reporting.
  
  
  

Application Deadline

Open Date: 01/30/2025

Close Date: 02/13/2025

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 016 - From $26.16 to $34.01

FLSA Status: Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.
  
  
  

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

400 E. South Street Orlando, FL 32801

Notes

Selected candidate will be required to successfully complete the pre-employment drug, physical and background check. This is a hybrid position with opportunities to work remotely a few days a week.