What are the responsibilities and job description for the Systems Support Supervisor - $1,000 Sign On Incentive position at Orange County Government?
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Job Description
General Functions
We are seeking a highly motivated and detail-oriented individual to join our team as a Business Continuity Supervisor. The ideal candidate will possess a strong background in risk management, business continuity planning, and crisis response. The selected candidate will supervise the activities of the Systems Support area to ensure the County computer technology meets the needs of the enterprise and operates effectively and reliably. Performs administrative, supervisory, and technical work of a responsible nature to ensure appropriate integration among all technical systems. Candidates who exhibit a proactive approach to crisis preparedness, a collaborative mindset, and a commitment to organizational resilience are highly encouraged to apply.
Work is performed with independence and initiative under the general supervision of the Enterprise IT Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.
Representative Duties/Assignments
Bachelor's Degree from an accredited institution in Computer Science or closely related field and four years of experience in enterprise infrastructure design to include two years of leadership/supervisory experience.
Must be able to communicate effectively in oral and written form with all levels of staff on technical and non-technical issues with tact and diplomacy.
Knowledge of distributed software, including operating software and personal productivity software.
Preferences
Open Date: 02/02/2025
Close Date: 02/16/2025
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 022 - From $41.04 to $53.35
FLSA Status: Exempt
Placement based on Education and Experience
Benefits
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
400 E South Street Orlando FL 32801
Notes
Selected candidate will be required to successfully complete the pre-employment drug, physical and background check. This is a hybrid position with time split between remote work and in-office days.
#INDHP
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Job Description
General Functions
We are seeking a highly motivated and detail-oriented individual to join our team as a Business Continuity Supervisor. The ideal candidate will possess a strong background in risk management, business continuity planning, and crisis response. The selected candidate will supervise the activities of the Systems Support area to ensure the County computer technology meets the needs of the enterprise and operates effectively and reliably. Performs administrative, supervisory, and technical work of a responsible nature to ensure appropriate integration among all technical systems. Candidates who exhibit a proactive approach to crisis preparedness, a collaborative mindset, and a commitment to organizational resilience are highly encouraged to apply.
Work is performed with independence and initiative under the general supervision of the Enterprise IT Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.
Representative Duties/Assignments
- Manages applications and software development and implementation projects.
- Researches and evaluates technical solutions ensuring that related hardware, software and other components are properly selected, developed, implemented, tested and deployed.
- Analyses and resolves problems associated with all aspects of the County technology infrastructure.
- Assures that all systems are monitored to detect deficiencies and recommends changes and solutions.
- Interacts with department heads, external consultants, and software and hardware vendors in order to accomplish business objectives.
- Creates and present proposals and presentations identifying systems needs and Implementation plans and provide status reports to senior management in a clearly understandable manner.
- Supervises System Support Analysts, providing direction and guidance.
- Performs other related duties as assigned.
Bachelor's Degree from an accredited institution in Computer Science or closely related field and four years of experience in enterprise infrastructure design to include two years of leadership/supervisory experience.
Must be able to communicate effectively in oral and written form with all levels of staff on technical and non-technical issues with tact and diplomacy.
Knowledge of distributed software, including operating software and personal productivity software.
Preferences
- Relevant Experience:
- A proven track record in developing, implementing, and maintaining business continuity and disaster recovery plans in a supervisory or leadership role.
- Experience conducting risk assessments, business impact analyses, and crisis management drills.
- Certifications:
- Professional certifications such as Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), or ISO 22301 certification are strongly preferred.
- Strong Analytical and Problem-Solving Skills:
- The ability to assess risks and vulnerabilities systematically and recommend effective mitigation strategies.
- Exceptional Leadership and Communication Skills:
- Experience leading cross-functional teams and communicating effectively with stakeholders at all levels of the organization.
- Technical Proficiency:
- Familiarity with business continuity management software and tools, as well as the ability to leverage data for decision-making and reporting.
Open Date: 02/02/2025
Close Date: 02/16/2025
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 022 - From $41.04 to $53.35
FLSA Status: Exempt
Placement based on Education and Experience
Benefits
- 10 paid holidays and up to 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Wellworks gyms and Orange County Recreation Centers.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
400 E South Street Orlando FL 32801
Notes
Selected candidate will be required to successfully complete the pre-employment drug, physical and background check. This is a hybrid position with time split between remote work and in-office days.
#INDHP
Salary : $41 - $53
