Patient Relations Liaison - Behavioral Health Care

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Paid time off
  
  
  

Orange County Health Psychologists is seeking an experienced Administrative Assistant / Patient Relations Liaison to join our team at our main office in Irvine, California. Our highly regarded group practice of 50 psychologists and therapists provides high quality behavioral health services at three locations in Orange County.

The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include facilitating inquiry calls, scheduling patients, verifying benefits, submitting claims, posting payments, and following up on unpaid insurance claims all with a high degree of professionalism, attention to detail, and strong organizational skills. A knowledge of office and computer systems and procedures a must.

Knowledge or education in any of the following is a real plus: psychology, health care, medical billing, or bookkeeping/accounting. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets.

This is a perfect position for a graduate student pursuing licensure as an LMFT, LCSW, or clinical psychologist. There’s no better opportunity to learn the business side of mental health care and it's not the type of education you’d ever receive in a classroom.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider
• Answer patient questions and provide information
• Track inquires to ensure that all callers have been helped on a timely basis
• Coordinate intake appointments to include scheduling and intake documents
• Input patient demographics and insurance information
• Call for verification of insurance benefits
• Provide support functions to a team of therapist providers
• Schedule appointments and manage providers’ master calendars
• Prepare and submit insurance claims using CMS 1500 format
• Audit and correct all rejected claims
• Process credit card payments
• Post patient and insurance payments to medical office software program
• Manage A/R to include contact insurance companies to resolve billing issues
• Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards.
• Assist with bookkeeping tasks such as entering bank deposits, preparing invoices, and assisting with payroll functions
• Contribute to the overall mission and core values of the group practice
• Other duties as assigned.
  
  
  

MINIMUM QUALIFICATIONS:

• 2 years of experience in an office environment
• Bachelor’s degree in psychology, health care, accounting, finance or business
• Excellent verbal and written communication skills.
• Strong organizational skills
• Self-motivated and self-directed. Ability to multitask and prioritize.
• Experience with Microsoft Office Suite required. Medical management software experience a plus.
  
  
  

About Us:

Orange County Health Psychologists is an Irvine based group practice consisting of 50 psychologists, LMFT’s and LCSW’s committed to the health and wellness of our patients. We offer in-person and telehealth psychotherapy for individuals, couples, and families, psychological testing and assessments, and other services to support overall health and wellness. Our approach is holistic using integrated interventions that focus on mind, body and spiritual health and wellness. Our beautifully appointed, professional offices are conveniently located near the Irvine Spectrum - right off the 5, 405 and 133- with plenty of free parking. Our work culture is professional and collegial. Please visit our website at www.ochealthpsych.com for more information.

Contact:

Interested candidates should send a resume and cover letter to our practice owner, Dr. Kristin Kleppe, and to Jennifer Koran, Director of Operations at: Kleppe@ochealthpsych.com and Jennifer@ochealthpsych.com.

Job Type: Full-time

Pay: $54,080.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
  
  
  

Schedule:

• 8 hour shift
• Day shift
• No weekends
  
  
  

Shift availability:

• Day Shift (Required)
• Work Location: In person